Receptionist

CenterWell • West Bloomfield, MI

1d • Onsite

About The Position

The Receptionist performs basic administrative, clerical, operational, customer support and computational tasks while greeting patients in a friendly manner. This role reports to the Center Administrator. The Receptionist operates a switchboard or multi-line phone and maintains call logs, takes and distributes accurate messages, greets visitors and determines the nature of their visit. They issue visitor passes and maintain visitor logs, alert appropriate party of visitor arrival or direct visitors to appropriate office, department or employee. The Receptionist responds to routine inquiries from internal or external sources such as location, hours of operation, phone numbers, and email address. Additional responsibilities may include miscellaneous administrative activities such as booking meeting rooms, typing, organizing and distributing mail, receiving and sending courier packages. This role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. Conviva Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. As part of Humana’s Primary Care Organization, which includes CenterWell Senior Primary Care, Conviva’s innovative, value-based approach means each patient gets the best care, when needed most, and for the lowest cost. CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put patients at the center of everything they do, providing high-quality healthcare that is accessible, comprehensive and personalized. CenterWell is the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, focused on whole health and addressing the physical, emotional and social wellness of patients. CenterWell is part of Humana Inc.

Requirements

• At least one year of experience working in a Healthcare setting preferred, but will consider candidates with a customer service background in retail, hospitality, legal, insurance or call centers
• MUST be Bilingual in English and Spanish
• Excellent customer service and multiphone line skills
• Team player
• Ability to multitask
• Detailed and organized
• Knowledge of MS Office (Word, Excel, Outlook, Access)
• Required to be screened for TB if selected for this role

Nice To Haves

• Value-based care model experience
• Knowledge of Medical Terminology
• Experience with EMR Systems (Electronic Medical Records)

Responsibilities

• Perform basic administrative, clerical, operational, customer support and computational tasks
• Greet patients in a friendly manner
• Operate a switchboard or multi-line phone and maintain call logs
• Take and distribute accurate messages
• Greet visitors and determine the nature of their visit
• Issue visitor passes and maintain visitor logs
• Alert appropriate party of visitor arrival or direct visitors to appropriate office, department or employee
• Respond to routine inquiries from internal or external sources such as location, hours of operation, phone numbers, and email address
• Book meeting rooms
• Type
• Organize and distribute mail
• Receive and send courier packages
• Other administrative duties as assigned

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• Short-term disability
• Long-term disability
• Life insurance
• Bonus incentive plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed