Receptionist

TJM PROPERTY MANAGEMENT INC•Pinellas Park, FL

34d•$14 - $15•Onsite

About The Position

The front desk manager provides assistance to residents in a manner conducive to the comfort and safety of residents in accordance with Federal, State, and local regulations, and are delegated the responsibility for carrying out the assigned duties by the executive director (ED) or other assigned supervisory personnel to assure that the highest degree of quality resident care can be maintained at all times.

Responsibilities

Coordinate the activities of the reception team.
Responsible for recruiting, hiring, training, evaluating, and coaching assigned staff in accordance with company guidelines.
Serve as the point of contact for all resident requests and telephone calls, except for emergency requests and calls.
Serve as an emergency back-up when your reception team is not available to work and coverage is needed on a short notice.
Ensure that every phone call is handled in a courteous and professional manner and that all visitors are appropriately attended to.
Responsible for directing inquiries accordingly.
Document any unusual events on the Daily communication Report for each work period.
Greet all residents and visitors in the facility.
Answer incoming phone calls and direct to proper extension or take messages
Fill out incident reports on residents /visitors as needed
As residents move in- add their name/phone number to the rolodex at the front
Understand your role in Monthly fire drills.
Notify the monitoring company to be taken “offline” prior to fire drills
Ensure that visitor and home health logs are completed.
Carry a radio at all times when away from the desk.
Make out work orders for the residents.
Receive, sort, and deliver facility mail accurately and timely.
Assist with office duties such as typing, mail, etc.
Verify residents fill out the sign in/out form when leaving the facility.