Receptionist

UHS•Grand Rapids, MI

109d•Onsite

About The Position

Forest View Hospital, located just seven miles southeast of downtown Grand Rapids, Michigan, is a private 108 bed psychiatric facility that serves children, adolescents and adults. We are licensed by the State of Michigan, fully accredited by The Joint Commission and we bring more than 45 years of experience to the evaluation, diagnosis and treatment of a wide range of behavioral health problems. As a part of our continued success and growth, we are seeking qualified applicants for a Receptionist. The Receptionist cordially greets and receives hospital guests, ascertains their needs and appropriately directs visitors. Operates the hospital switchboard in a professional manner and correctly routes calls. Performs admission registration process and a variety of clerical duties. Complies with attendance and punctuality policy. Performs other duties as assigned by supervisor. Schedule: Days every other weekend 7:00am-3:00pm

Requirements

High school graduate or equivalent
Accurate typing skills and previous office experience.
Effective oral and written communication skills and demonstrated interpersonal skills to interact with a diverse population.
Ability to make independent, responsible decisions upholding hospital policies.

Responsibilities

Operates the hospital switchboard and paging system functions in a professional, courteous, and effective manner directing all incoming calls to the appropriate person.
Welcomes visitors to the hospital in a warm and helpful manner. Maintain visitor log, passes and adherence to established procedure.
Protects confidentiality of hospital information and hospitalized patients information, strictly adheres to privacy and patient rights procedures.
Performs admission procedures, demonstrating comprehension of admission forms and facility to answer patient/visitor questions regarding the process.
Accurately performs clerical including entering data and managing reports.
Perform opening and closing procedures.
Comply with hospital policy regarding handling patient valuables and cash drawer.
Accept payment and give receipts for hospital cafeteria tickets.
Complies with Hospital policy and departmental policies on attendance and punctuality.
Assists with COVID-19 protocols including screening of visitors and staff and additional cleaning requirements for the front lobby and assessment rooms.
Perform other duties as assigned.