Receptionist

CenterWell • Sarasota, FL

10d • Onsite

About The Position

Become a part of our caring community and help us put health first As the first point of contact for our patients, you will play a crucial role in delivering excellent customer service while managing front desk operations. The ideal candidate is fluent in both English and Spanish, has strong communication skills, and thrives in a fast-paced medical environment. The Receptionist receives and correctly routes incoming and outgoing telephone calls and accommodates visitors so that all callers/visitors are attended to promptly, courteously, and accurately. The Receptionist performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments. The Receptionist operates a multi-line phone and maintains long distance call logs. Takes and distributes accurate messages. Greets visitors and determines the nature of their visit, issues visitor passes and maintains visitor logs, alerts appropriate party of visitor arrival or directs visitors to appropriate office, department or employee. Responds to routine inquiries from internal or external sources such as the organization's location, hours of operation, phone numbers, and/or email address. Additional responsibilities may include miscellaneous administrative activities such as booking meeting rooms, typing, organizing and distributing mail, receiving and sending courier packages. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

Requirements

• Excellent phone etiquette: Clinic is very busy, must be comfortable with high volume calls
• Medical office experience
• Strong Customer Service background
• Must be able to multitask
• Knowledge of MS Office (Word, Excel, Outlook, Access)
• Must be Bilingual (English/Spanish)

Nice To Haves

• Experience with Electronic Medical Records
• Experience in a fast paced/high volume environment

Responsibilities

• Welcomes patients and visitors and check them in/out for appointments
• Verify patient information, insurance and collect co-pays
• Schedule and confirm appointments via phone and in person
• Answer phone calls, direct inquiries, and assist with patient questions
• Maintain patient records in the EHR system with accuracy
• Assist with administrative tasks such as filing, faxing, and data entry
• Ensure compliance with HIPAA and patient confidentiality policies

Benefits

• Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed