Receptionist (Corporate Office)

Discovery Behavioral Health•Irvine, CA

7d•Onsite

About The Position

Position Summary: The Receptionist serves as the first point of contact for clients, families, and visitors, creating a welcoming, compassionate, and professional environment. This role is responsible for managing front-desk operations, answering and directing phone calls, scheduling appointments, and supporting administrative functions while maintaining strict confidentiality in compliance with HIPAA and company policies. The ideal candidate demonstrates empathy, excellent communication skills, and the ability to work calmly and efficiently in a fast-paced behavioral health setting. Essential Job Functions: Greet all visitors in the main corporate lobby and notify employees when guests have arrived; guests will sign in and receive badges as necessary.Answer and direct all incoming phone calls and voicemails appropriately; take and retrieve messages on behalf of corporate personnel.Provide callers and visitors with company information (ie. company address, directions, location, fax numbers, website address, etc.). Sign for all corporate deliveries and prepare packaging and shipping labels to send shipments via USPS and FedEx upon request.Retrieve, open, sort, and distribute all corporate and facility mail/email to the appropriate department or employee on a daily and timely basis.Maintain and organize the corporate office supply cabinet on behalf of all departments. This includes ordering, receiving, stocking, and distributing office supplies as needed.Manage provisions, supplies, and general upkeep of the corporate breakroom and small kitchen areas. This includes ordering, receiving, and stocking office snacks, beverages, paper goods, and cleaning supplies; cleaning out breakroom refrigerators every Friday; upholding and supporting the overall cleanliness of the breakroom. Complete expense reports and submit through Concur system. Maintain conference room calendars by scheduling meetings and appointments.This also includes keeping conference rooms clean and organized.Assist with clerical duties including, but not limited to, photocopying, faxing, filing, and collating.Perform other administrative duties as assigned.

Requirements

High school diploma or equivalent required
Minimum of 1 year of receptionist, front desk, or administrative experience preferred
Experience in a healthcare, behavioral health, or customer service environment strongly preferred
Experience working with diverse populations and handling confidential information
Proficiency in Microsoft Office and basic computer applications

Responsibilities

Greet all visitors in the main corporate lobby and notify employees when guests have arrived; guests will sign in and receive badges as necessary.
Answer and direct all incoming phone calls and voicemails appropriately; take and retrieve messages on behalf of corporate personnel.
Provide callers and visitors with company information (ie. company address, directions, location, fax numbers, website address, etc.).
Sign for all corporate deliveries and prepare packaging and shipping labels to send shipments via USPS and FedEx upon request.
Retrieve, open, sort, and distribute all corporate and facility mail/email to the appropriate department or employee on a daily and timely basis.
Maintain and organize the corporate office supply cabinet on behalf of all departments. This includes ordering, receiving, stocking, and distributing office supplies as needed.
Manage provisions, supplies, and general upkeep of the corporate breakroom and small kitchen areas. This includes ordering, receiving, and stocking office snacks, beverages, paper goods, and cleaning supplies; cleaning out breakroom refrigerators every Friday; upholding and supporting the overall cleanliness of the breakroom.
Complete expense reports and submit through Concur system.
Maintain conference room calendars by scheduling meetings and appointments.This also includes keeping conference rooms clean and organized.
Assist with clerical duties including, but not limited to, photocopying, faxing, filing, and collating.
Perform other administrative duties as assigned.