Receptionist
About The Position
Become a part of our caring community and help us put health first As a Receptionist you will work onsite in a clinic environment and report to the Center Administrator. As a Receptionist you will perform clinical duties such as: Operates a switchboard or multi-line phone and maintains long distance call logs. Takes and distributes accurate messages. Greets visitors and determines the nature of their visit, issues visitor passes and maintains visitor logs, alerts appropriate party of visitor arrival or directs visitors to appropriate office, department or employee. Responds to routine inquiries from internal or external sources such as the organization's location, hours of operation, phone numbers, and/or email address. Additional responsibilities may include miscellaneous administrative activities such as booking meeting rooms, typing, organizing and distributing mail, receiving and sending courier packages. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.
Requirements
- 1 year or more of experience working in a Healthcare setting preferred but will consider candidates with a Customer Service background in Retail Hospitality, Call Centers.
- Bilingual in English and Spanish
- Experience in EMR systems such as E-Clinical Works, Epic, Athena Health, or NextGen.
- Handle high call volume and multi‐task while providing excellent customer experience
Nice To Haves
- Value-based care model experience
- Knowledge of Medical Terminology
- Experience with EMR Systems (Electronic Medical Records)
Responsibilities
- Operates a switchboard or multi-line phone and maintains long distance call logs.
- Takes and distributes accurate messages.
- Greets visitors and determines the nature of their visit, issues visitor passes and maintains visitor logs, alerts appropriate party of visitor arrival or directs visitors to appropriate office, department or employee.
- Responds to routine inquiries from internal or external sources such as the organization's location, hours of operation, phone numbers, and/or email address.
- Miscellaneous administrative activities such as booking meeting rooms, typing, organizing and distributing mail, receiving and sending courier packages.
Benefits
- Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
