Receptionist (49324)

WESTCARE INC•Pembroke Pines, FL

29d•$16 - $19•Onsite

About The Position

The receptionist will be responsible for answering incoming calls, directing calls to appropriate associates, mail distribution, maintenance of office supplies, as well as additional clerical duties. Responsible for all interaction with consumers and staff.

Requirements

High School Diploma or equivalent and two (2) years of college-level education is required.
One year of related administrative experience is required.
Ability to communicate proficiently with all levels of staff.
Ability to collaborate with all levels of staff.
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.
Understanding written sentences and paragraphs in work related documents.
Communicating effectively verbally and in writing as appropriate for the needs of the staff and consumers
Demonstrates ability to be extremely precise and detail oriented.
Understanding and application of federal, state, local and agency confidentiality rules and professional standards of conduct
Understanding of professional ethics, consumer rights, and professional responsibilities
Understanding of issues related to cultural identity, ethnic background, age, developmental level, gender and sexual orientation in prevention, intervention and treatment.
Demonstrates ability to work effectively with culturally diverse staff and consumers
Demonstrates respect for an individual’s cultural and ethnic values when interacting with them
Articulates a working definition of trauma
Understands the impact of trauma
Understands re-traumatization
CPR Certification, First Aid Certification and an annual Tuberculosis test.
Ability utilize Microsoft Office Software Suite
Ability to provide an Affidavit of Good Moral Character
Clearance in Pre-Employment Drug Testing and Criminal Records Checks, as required.
Knowledge of WestCare Mission, goals and values
Knowledge of Incident Reporting
Knowledge of HIPAA, Professional Ethics, Consumer Rights and Confidentiality
Familiarity with WestCare services and programs
Demonstrates a high degree of dependability.
Maintains a good attendance record.
Observes working hours
Shows flexibility and is responsive to requests from supervisor
Works independently with minimal supervision
Exhibits characteristics of good workmanship, and integrity on the job
Work time is always productive
Demonstrates ability to establish and maintain effective working relationships with consumers, co-workers, external partners, and regulatory agencies
Is courteous to consumers, staff, and all others.
Demonstrates tact at the appropriate time.
Cooperates with others both within and outside WestCare.
Works well with supervisor; accepts direction and supervision
Maintains a positive attitude toward work
Ensures and maintains a safe working environment.
Work area is clean and orderly.
Verbalizes, understands and adheres to agency safety procedures.
Demonstrates appropriate use of Unusual Incident Reports, in accordance with the Center’s reporting procedures
Presents a positive personal image
Dresses and maintains a professional demeanor

Nice To Haves

Bilingual in Spanish/English preferred

Responsibilities

Answers telephone and directs the caller to the appropriate associate. Will transfer a caller to staff’s voice mailbox when staff are unavailable.
Meets the public and gives non-technical information. Screens, receives and greets office visitors and directs them to the proper party.
Takes and retrieves messages for various staff and consumers.
Provides callers with information such as company address, directions to the company location, company fax numbers, company website and other related information.
Receives, sorts and forwards incoming mail.
Distributes inter-office mail and faxes.
Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.)
Assists in ordering, receiving, stocking, and distributing office supplies.
Assists HR department in printing documents and filing.
Creates and updates forms for various departments.
Creates and prints certificates for staff training.
Update and maintain contact sheet for the agency
Keep and update copier ink inventory for the agency
Learn about all services through out the agency to better provide information to callers and visitors.
Complete and submit check requests accordingly.
Maintain inventory of program supplies.
Coordinate the scheduling of agency conference room reservations for meetings.
Creates and prints certificates for consumer program achievement.
Prepares handbooks, brochures, envelopes, and pamphlets for various departments.
Assists other WestCare staff as needed in a collaborative manner to promote cooperation and portray a professional image to the community.
Participates as needed in special department projects
Assists in creating and maintaining forms and reports, as needed.
Participate in meetings and attend trainings as required and requested
Embrace and embody the mission, vision, guiding principles, clinical vision and goals of WestCare Foundation
Completes all orientation and mandated training activities, including E-Learning Courses, within required timeframes, and in accordance with the criteria established for this position.
Perform any other duties as assigned.
Update and maintain contact sheet for the agency.
Keep and update copier's ink inventory for the agency. Learn about all services through the agency to better provide information to callers and visitors.
Complete and submit check requests accordingly.
Maintain inventory of program supplies i.e.: UA testing supplies, and others.
Coordinate the scheduling of Agency's conference room reservations for meetings.