Receptionist

CenterWell•Houston, TX

17h•Onsite

About The Position

Become a part of our caring community and help us put health first The Receptionist receives and correctly routes incoming and outgoing telephone calls and accommodates visitors so that all callers/visitors are attended to promptly, courteously, and accurately. The Receptionist performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments. Checking in and outpatients, insurance verification and data entry. Center Address: CenterWell Jacinto City, 1910 John Ralston Rd, Ste: 200, Houston, TX 77013

Requirements

Medical setting experience.
Strong organizational, written and verbal communication skills.
Ability to remain calm and helpful even when dealing with upset customers.
Ability to foster teamwork and partnerships with cross‐functional departments to resolve issues and improve customer experience.
Proficient with Microsoft Office applications including Microsoft Word, Excel and Outlook.

Nice To Haves

Bilingual English (read, write & speak) and Spanish.
Experience in EMR systems such as E-Clinical Works, Epic, Athena Health, and/or NextGen.
2 years medical setting front desk experience.
Customer service experience.
Experience in a highly customer service-oriented environment.
Knowledge of and strict adherence to HIPAA

Responsibilities

Answer phone calls utilizing a Genesys system.
Ensure accurate and timely processing of all requests by taking appropriate action, such as scheduling appointments, taking messages, transferring calls to appropriate staff.
Ensure thorough records are maintained by documenting discussion, messages and actions taken to process inquiries.
Resolve patient issues through independent problem solving and with a goal of first call.

Benefits

Health benefits effective day 1
Paid time off, holidays, volunteer time and jury duty pay
Recognition pay
401(k) retirement savings plan with employer match
Tuition assistance
Scholarships for eligible dependents
Parental and caregiver leave
Employee charity matching program
Network Resource Groups (NRGs)
Career development opportunities
Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.