Gastroenterology Westlawn - Receptionist - Full Time

Murfreesboro Medical Clinic & SurgiCenter•Murfreesboro, TN

1d•Onsite

About The Position

At Murfreesboro Medical Clinic & SurgiCenter (MMC), compassion meets innovation and teamwork fuels success! As a physician-owned, multi-specialty clinic, we’ve proudly served Middle Tennessee for decades. With 20+ specialties under one roof, we’ve built a supportive, collaborative environment where professionals thrive and patients feel cared for. Our team is growing, and we’re looking for a skilled professional to join us! You’ll play an important role in providing excellent care, supporting patients through meaningful moments, and working alongside a supportive team. At MMC, your expertise matters, your voice is valued, and your career has room to grow. Ready to make an impact? We’d love to meet you! Managing patient care involves a team of clinical and nonclinical staff interacting with patients and working to achieve patient-centered care. Job descriptions and responsibilities of the care team emphasize a team-based approach to patient care and promote training of team members to meet the highest level of function allowed by state law. The job description and responsibilities are defined for Medical Receptionist in the Gastroenterology department at Murfreesboro Medical Clinic below: To provide clerical support in the Gastroenterology department, adhere to all policies and procedures of MMC, and meet the needs of patients in a teamwork approach. Work is performed in an office setting and involves frequent telephone contact, as well as face-to-face communication with patients. Interactions with others in constant and interruptive. There is possible exposure to communicable diseases, toxic substances, bodily fluids, and other conditions common to medical practice. Varied activities including walking, bending, reaching, lifting (up to 30 pounds), stooping, assisting patients and sitting for extended periods of time may occur. Also, occasional stress from multiple responsibilities.

Requirements

Excellent customer service skills
Strong skills in communicating effectively with co-workers, providers, and patients
Ability to conduct daily functions in an appropriate, professional, and compassionate manner
Ability to manage/prioritize multiple tasks in an efficient and timely manner
Teamwork attitude
Flexibility to respond to changing demands
Ability to react calmly and competently in stressful situations
Effectively utilize computer systems and programs that are necessary to complete daily tasks
High School diploma or GED
Experience preferred but not required

Responsibilities

Represent MMC in a courteous and professional manner
Greet guests and incoming calls in a polite, prompt, and helpful manner
Take accurate messages which include all required information
Be at your workstation on time and prepared to start the day
Email communication is utilized in this department for important messages and updates. Staff members are expected to read emails frequently.
Be flexible when asked to stay past your scheduled work time (as needed) to accommodate the needs of patients
Call and enter insurance referrals making sure the referrals are in place before patient’s appointment time if necessary
Manage flow of patients or other vendors/guests from point of check-in through check-out.
Prepare and process fee tickets for patient appointments
Collect co-payments, deductibles, co-insurance, or other patient responsible balances
Correctly process payments and receipts
Obtain accurate demographic and insurance information form patients to ensure accurate billing and maximum reimbursement
Utilized Phreesia for patient Check-In
Follow up on No Show patient appointments by sending a missed appointment letter and tasking that physician’s nurse to call patient to get rescheduled
Balance money drawer at day end and complete daily deposit recap
Provide prompt, efficient, and accurate patient service
Meet or exceed patient, doctor, and staff expectations through a cooperative, teamwork approach
Keep your work area and the clinic clean.
Be knowledgeable of and adhere to all HIPAA and OSHA guidelines.
Be knowledgeable of and adhere to all MMC policies and procedures.
With instruction, perform other duties as required or assigned