Receptionist

SBCS Corporation•Chula Vista, CA

49d•$22•Onsite

About The Position

SBCS (formerly South Bay Community Services) transforms communities to support the well-being and prosperity of children, youth, and families. For more than 50 years, we’ve worked throughout San Diego to provide safe shelter, transitional housing, intervention prevention programs, mental health support, and many other services that meet the ever-changing needs of our communities. Our organization is dedicated to offering high-quality services and ensuring all services align with the community's needs. To best serve our communities, SBCS partners with various grassroots organizations throughout California to develop innovative strategies that enhance services, empower clients, and ensure that culturally appropriate and trauma-informed care is offered. SBCS provides a wide range of services tailored to meet each client's unique needs. At SBCS, our client-centered approach highlights the importance of respect, empathy, and compassion when interacting with all community members. As a mission-driven organization, our work is centered around providing exceptional, face-to-face support to our clients and community members to foster trust, accessibility and personal connection that are critical to our mission. Under the direct supervision of the Human Resource Analyst and Human Resources Director, the receptionist is responsible for the overall function of the front desk, making sure clients are attended to courteously and promptly. As the initial point of contact, the receptionist will exhibit superior customer service in all communication with clients and fellow staff and will use effective time management and critical thinking to solve issues. The receptionist must be a team player, must be punctual, and have a good attendance history. The receptionist will also perform a variety of administrative tasks as needed for the reception and office staff.

Requirements

High school diploma required.
Bilingual English and Spanish required.
Excellent customer service via telephone and direct contact with clients.
Ability to maintain large volume of calls.
Flexible- may be asked to work in the morning or evenings.
Strong communication and written skills.
Type 40 wpm.
Ability to multi-task.
Knowledge of office machines.
Computer skills (Word and Excel preferred).
Capability to use sound judgment in decision making and ability to follow directions.
Ability to engage others easily, maintain an empathetic stance, and de-escalate situation. Ability to establish and maintain cooperative workplace relationships.
Must have excellent telephone skills, verbal communication skills, and listening skills.
Must be professional, customer focused, organized, and work well under pressure.

Responsibilities

Operate a multi-line telephone switchboard and direct calls as appropriate. Receive, direct and relay telephone messages and fax messages.
Greets, assists and directs clients to the appropriate staff member.
Actively contributes to the reception team in order to complete tasks, meet goals and support clients.
Actively listens to team members, respects ideas and aims to support agency teams.
Is flexible and adapts well to change.
Must have interpersonal skills to create a pleasant experience for all customers, such as being personable and attentive.
Ensures that the reception area is presentable at all times.
Refers walk-in clients to the Client Response Associate when appropriate.
Receives and opens all general correspondence, maintain the general filing system and file all correspondence.
Maintains and updates agency phone directory.
Reserves meeting/conference rooms for staff.
Maintains, coordinates and receives items in the reception area including incoming deliveries, outgoing items and agency donations.
Assists with creating and printing office badges for new hires.
Successfully operates a variety of standard office machinery and equipment, including computer, phone, fax, shredder and photocopiers.
Ability to work with individuals and families in crisis, homelessness, substance use, and/or mental health issues.
Ability to work with diverse populations, possess cultural competency, and maintain appropriate boundaries with clients.
Helps maintain and update equipment by submitting service requests when machines are not working properly; Maintain toner and paper inventory; Order supplies as needed.
Provides administrative support when needed to assist HR and reception staff with administrative duties such as answering phones, sorting and distributing mail and other administrative duties.
Assists with HR functions as assigned.
Must have good time management skills to prioritize and complete a variety of tasks throughout the day.
Attend all agency required meetings and training.
As other duties assigned.

Benefits

SBCS offers competitive pay and additional benefits for full-time employees, including generous vacation time, holidays, health, vision, dental, flexible spending accounts, an employee assistance program, discount programs, public service forgiveness loan, and an excellent retirement plan with matching contributions.

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