Receptionist

CenterWell • Coral Springs, FL

1d • Onsite

About The Position

This is a brand new Conviva Clinic, opening in July, at the new Coral Springs location. The Receptionist performs basic administrative, clerical, operational, customer support, and computational tasks while greeting patients in a friendly manner. The role involves operating a switchboard or multi-line phone, maintaining call logs, taking and distributing accurate messages, greeting visitors, determining the nature of their visit, issuing visitor passes, maintaining visitor logs, and alerting appropriate parties of visitor arrival or directing visitors. The Receptionist also responds to routine inquiries regarding location, hours of operation, phone numbers, and email addresses. Additional responsibilities may include miscellaneous administrative activities such as booking meeting rooms, typing, organizing and distributing mail, and receiving and sending courier packages. The role is considered patient-facing and is part of Humana's Tuberculosis (TB) screening program, requiring TB screening if selected. While the permanent location is Conviva Coral Springs, training will occur in a nearby Conviva Clinic until construction is complete.

Requirements

• At least one year of experience working in a Healthcare setting preferred, but will consider candidates with a customer service background in retail, hospitality, legal, insurance or call centers
• MUST be Bilingual in English and Spanish
• Excellent customer service and multiphone line skills
• Team player
• Ability to multitask
• Detailed and organized
• Knowledge of MS Office (Word, Excel, Outlook, Access)

Nice To Haves

• Value-based care model experience
• Knowledge of Medical Terminology
• Experience with EMR Systems (Electronic Medical Records)

Responsibilities

• Perform basic administrative, clerical, operational, customer support and computational tasks
• Greet patients in a friendly manner
• Operate a switchboard or multi-line phone and maintain call logs
• Take and distribute accurate messages
• Greet visitors and determine the nature of their visit
• Issue visitor passes and maintain visitor logs
• Alert appropriate party of visitor arrival or direct visitors to appropriate office, department or employee
• Respond to routine inquiries from internal or external sources such as location, hours of operation, phone numbers, and email address
• Book meeting rooms
• Type documents
• Organize and distribute mail
• Receive and send courier packages
• Perform other administrative duties as assigned

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• Short-term disability
• Long-term disability
• Life insurance
• Bonus incentive plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed