Receptionist

CenterWell • Pembroke Pines, FL

1d • Onsite

About The Position

The Receptionist performs basic administrative, clerical, operational, customer support and computational tasks while greeting patients in a friendly manner. This role reports to the Center Administrator. The Receptionist operates a switchboard or multi-line phone and maintains call logs, takes and distributes accurate messages, greets visitors and determines the nature of their visit. They issue visitor passes and maintain visitor logs, alert appropriate parties of visitor arrival, or direct visitors to appropriate offices, departments, or employees. The Receptionist responds to routine inquiries from internal or external sources such as location, hours of operation, phone numbers, and email addresses. Additional responsibilities may include miscellaneous administrative activities such as booking meeting rooms, typing, organizing and distributing mail, and receiving and sending courier packages. This role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program, requiring screening if selected.

Conviva Senior Primary Care, part of Humana’s Primary Care Organization, provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, and minor injury treatment. Their innovative, value-based approach focuses on providing the best care efficiently and cost-effectively, addressing physical, social, emotional, behavioral, and financial needs. CenterWell, a Humana company, is a leading healthcare services business focused on integrated and differentiated patient experiences, providing high-quality, accessible, comprehensive, and personalized healthcare. As the largest provider of senior-focused primary care, home healthcare, and integrated home delivery, specialty, hospice, and retail pharmacy, CenterWell emphasizes whole health and addresses the physical, emotional, and social wellness of its patients.

Requirements

• At least one year of experience working in a Healthcare setting preferred, but will consider candidates with a customer service background in retail, hospitality, legal, insurance or call centers
• MUST be Bilingual in English and Spanish
• Excellent customer service and multiphone line skills
• Team player
• Ability to multitask
• Detailed and organized
• Knowledge of MS Office (Word, Excel, Outlook, Access)
• Required to be screened for TB if selected for the role

Nice To Haves

• Value-based care model experience
• Knowledge of Medical Terminology
• Experience with EMR Systems (Electronic Medical Records)

Responsibilities

• Performs basic administrative, clerical, operational, customer support and computational tasks while greeting patients in a friendly manner
• Operates a switchboard or multi-line phone and maintains call logs
• Take and distribute accurate messages
• Greet visitors and determine the nature of their visit
• Issue visitor passes and maintain visitor logs
• Alert appropriate party of visitor arrival or direct visitors to appropriate office, department or employee
• Respond to routine inquiries from internal or external sources such as location, hours of operation, phone numbers, and email address
• Booking meeting rooms
• Typing
• Organizing and distributing mail
• Receiving and sending courier packages
• Other administrative duties as assigned

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• Short-term disability
• Long-term disability
• Life insurance
• Bonus incentive plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed