Receptionist

Alliance Medical Center Inc.•Healdsburg, CA

196d•Onsite

About The Position

Reputable Community Healthcare Clinic seeks Full Time Bilingual Receptionist Join an organization which is respected and well loved by the Community we serve! What you will do at AMC: The Bilingual Receptionist acts as first point of contact by serving AMC’s mission in a culturally competent manner. Provides the highest level customer service care to the Clinic’s diverse communities. Check-in patients, and process payments from patients for co-pays and uninsured sliding fee transactions, including counting money, reconciling receipts, and balancing the cash drawer; Confirms patient I.D., verifies patient insurance eligibility, acquires patient financial status, collects copays as appropriate, and/or collect fees from patients; Verifies eligible county, state, and federal programs and assists with enrollment and in eligible programs including sliding fee program; Discusses overdue payments with patients, creates billing notes for outstanding fees, and routes messages to the billing department as necessary; Reconcile monies with batch detail and report and ensures safe keeping of all cash, checks, and credit card transactions received; Conducts confirmation calls to patients the day before their appointment as a reminder; System knowledge (EPIC); creating new patient charts, and updating EMR as needed; Schedules appointments according to policies and procedures, appointment matrix, proper visit types, and other current guidelines; Acts as a patient navigation resource on various health center programs and community resources; Other duties as assigned.

Requirements

High school diploma or general education degree (GED), required
Ability to multi-task and effectively present information, respond to questions and requests from patients, co- workers, and others as necessary, required
Bilingual Spanish, required
Basic computer skills including typing, internet and web application, MS Office (Word, Excel and Outlook), required
Good technical abilities using web-based applications, required
Is detail-oriented in collecting, tracking, and monitoring information, required

Nice To Haves

1-2+ years of work experience in an Inpatient/Outpatient medical/dental/behavioral health setting in a Call Center or Receptionist position, preferred
EMR knowledge required, EPIC EMR, preferred
FQHC work experience, preferred

Responsibilities

Check-in patients, and process payments from patients for co-pays and uninsured sliding fee transactions, including counting money, reconciling receipts, and balancing the cash drawer
Confirms patient I.D., verifies patient insurance eligibility, acquires patient financial status, collects copays as appropriate, and/or collect fees from patients
Verifies eligible county, state, and federal programs and assists with enrollment and in eligible programs including sliding fee program
Discusses overdue payments with patients, creates billing notes for outstanding fees, and routes messages to the billing department as necessary
Reconcile monies with batch detail and report and ensures safe keeping of all cash, checks, and credit card transactions received
Conducts confirmation calls to patients the day before their appointment as a reminder
System knowledge (EPIC); creating new patient charts, and updating EMR as needed
Schedules appointments according to policies and procedures, appointment matrix, proper visit types, and other current guidelines
Acts as a patient navigation resource on various health center programs and community resources
Other duties as assigned