Receptionist

Lifepoint Health • Missoula, MT

15h

About The Position

This role provides administrative support by performing receptionist duties, clerical tasks, customer service functions, and non-technical duties within Practices or Departments. The position requires critical thinking, decisive judgment, and the ability to work independently with minimal supervision, especially in stressful environments.

Requirements

• High School Diploma or equivalent acceptable; Associate’s degree preferred
• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
• Previous experience in a medical office or customer service role is preferred, with a strong understanding of healthcare front desk operations.
• Strong communication and interpersonal skills are crucial for interaction with patients and staff effectively.
• Empath and professionalism are key traits for success in this role.

Responsibilities

• Greet patients and visitors warmly, providing a positive first impression of the medical practice.
• Answer phone calls, respond to inquiries, and directs calls to appropriate staff members.
• Schedule patient appointments, manage the calendar for healthcare providers, and ensure efficient use of time slots. This includes rescheduling and canceling appointments as necessary.
• Maintain patient records, process patient intake forms, and accurate insurance information. Ensure that all patient information is kept confidential and secure.
• Serves as a liaison between patients and healthcare providers, ensuring clear communication regarding patient needs and appointment details. Maintain open line of communication with staff and physicians.
• Provides excellent customer service by addressing patient concerns, managing wait times, and ensuring a comfortable environment in the reception area.
• Performs clerical functions such as preparing and sending outgoing mail, distributing incoming mail, maintaining filing systems, entering data and maintaining databases, typing documents and correspondence, photocopying, scanning, and faxing.
• Organizes, coordinates, and schedules meetings and appointments.
• Keeps office area neat and tidy and monitors and orders office supplies.
• Handles information requests, including reviewing files and records, answering inquiries, and responding to incoming work requests.
• Attends and participates in staff meetings, in-service, projects and committees as assigned.
• Adheres to and supports policies and procedures.
• Works scheduled shifts including overtime, when necessary.
• Maintains a neat and professional appearance in compliance to the existing dress code.
• Performing other tasks as assigned

Benefits

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off / Extended Illness Bank package for full-time employees
• Employee Assistance Program – mental, physical, and financial wellness assistance
• Student Loan Repayment and Tuition Assistance for qualified applicants
• Professional development opportunities, cross-training and CE dollars

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED