Receptionist Supervisor

McGrath Family of Dealerships • Cedar Rapids, IA

42d • Onsite

About The Position

The McGrath Family of Dealerships is seeking an experienced Receptionist Supervisor to lead our front desk operations. This role is ideal for someone who has hands-on receptionist experience and has either supervised a front desk team or served as a lead who trains, coaches, and sets the standard for others. You will play a critical role in ensuring every guest interaction reflects the professionalism and culture McGrath is known for.

Requirements

• Prior experience as a receptionist, front desk lead, or supervisor
• Proven leadership skills with the ability to mentor, coach, and support a customer-facing team
• Strong understanding of front desk workflow, phone systems, and guest interactions
• Professional communication, appearance, and behavior
• Ability to stay composed and solution-focused in a fast-paced environment
• Strong organizational skills with attention to detail
• Reliable, punctual, and committed to high service standards
• Ability to handle sensitive information with discretion and confidentiality
• Confident providing constructive feedback and holding others accountable
• Reliable transportation and a clean driving record

Responsibilities

• Supervise daily front desk operations, ensuring consistent coverage, efficiency, and professionalism
• Lead, train, and support a team of receptionists to deliver exceptional customer service
• Serve as the primary point of contact between reception staff and management
• Set expectations, communicate updates, and reinforce front desk procedures
• Coach team members through performance feedback and ongoing development
• Maintain confidentiality and model professional conduct at all times
• Create and manage receptionist schedules, ensuring accuracy and timely posting
• Conduct monthly audits, identify trends, and follow up on improvement opportunities
• Assist with administrative duties, reporting, and office supply management
• Foster a positive, calm, and solution-focused front desk environment

Benefits

• PTO starting Day 1
• Health, dental, and vision insurance
• 401(k) with company match
• Career growth — 97% of promotions come from within
• Supportive, team-oriented workplace culture

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees