Receptionist Spanish English Required

Cole Health•Conroe, TX

3h•$13 - $15•Onsite

About The Position

At Cole Pediatric Therapy, we are dedicated to providing exceptional care and support for children and their families. We pride ourselves on creating a professional, welcoming, and culturally sensitive environment for both clients and staff. We are seeking a Bilingual Receptionist / Interpreter fluent in English and Spanish. This role combines front desk reception duties with occasional interpretation/translation services to support our clients and staff. You will report to the executive office manager for receptionist duties and responsibilities.

Requirements

Bilingual: English and Spanish (spoken and written fluency required).
Strong communication, reading, comprehension, and writing skills in both languages.
Knowledge of interpreting techniques and cultural/linguistic considerations.
Ability to multitask in a fast-paced environment and handle confidential information.
Previous experience in reception, customer service, or healthcare setting preferred.

Responsibilities

Greet clients and provide necessary documents during evaluations or therapy.
Check patients in using our Scheduler system and communicate with therapists as needed.
Collect and process co-pays according to standard procedures.
Answer phone calls professionally and redirect as necessary; follow up on messages.
Place appointment reminder calls for evaluations, treatments, and re-evaluations.
Maintain front desk metric boards, cleanliness, and order in waiting areas and office spaces.
Process incoming faxes and manage client cancellations in Raintree Scheduler.
Communicate changes in Medicaid or commercial insurance coverage to appropriate team members.
Participate in daily administrative meetings and adhere to HIPAA guidelines.
Translate documents, letters, therapeutic instructions, registration information, consents, and other materials between English and Spanish.
Facilitate accurate communication between clients, families, and staff, considering cultural and linguistic differences.
Provide interpretation in clinical settings or approved home care settings as required.
Assist with Welcome Packets for new clients (Medicaid and Insurance).
Support compliance documentation, including food logs and other records.
Help with advertising programs, rescheduling appointments, and mailing/faxing reports.
Maintain professionalism, punctuality, and respect toward clients and staff.