Medical Receptionist (Bilingual English/Spanish)

NEW Community Clinic LTD•Green Bay, WI

About The Position

N.E.W. Community Clinic's mission is to be a trusted community partner committed to delivering compassionate, high-quality health services that honor the AtNEWCC, every interaction matters - and it all starts at the front desk. As the welcoming face and steady voice of our organization, our Receptionists play a vital role in creating a safe, compassionate, and respectful experience for every patient who walks through our doors. Our mission is simple but powerful: to be a trusted community partner committed to delivering high-quality, compassionate healthcare that honors the dignity and well-being of every individual we serve. We provide medical, dental, behavioral health, WIC, and community outreach services to individuals and families across Green Bay - regardless of their ability to pay. With three dental clinics, two medical clinics, one WIC location, and two behavioral health clinics, we are growing - and we're looking for a full-time (36+ hours per week), experienced and empathetic Medical Receptionist to join our enthusiastic team. Working at NEWCC is more than a job - it's an opportunity to make a meaningful difference every single day. As a nonprofit organization rooted in service, we care for a beautifully diverse patient population. You'll learn about new cultures and languages, build connections across communities, and experience the deep rewards of helping people access care they may not otherwise receive. You may even have opportunities to participate in outreach efforts that bring care directly to those who need it most - experiences you simply won't find in a traditional private practice. Most importantly, you'll be part of a collaborative, supportive, and genuinely fun-loving team that cares deeply about one another - and about the patients we serve. If you're someone who leads with empathy, thrives in a fast-paced environment, and believes healthcare should be accessible to all, we'd love to meet you. N.E.W. Community Clinic believes that all people are entitled to equal employment opportunities. We follow all state, local, and federal laws prohibiting discrimination in all matters involving hiring and employment.

Requirements

Bilingual - English and Spanish

Responsibilities

Responsible for all phases of patient intake, patient electronic records, and collecting fees according to policy.
Input patient data into patient record in an accurate manner.
Assist patients as necessary to complete necessary forms.
Assist with maintenance of the clinic reception area and general clinic maintenance and cleaning as requested.
Assure that all confidential information, including locking computer equipment and logging off telephones is completed at the end of the day and any other time the clinic reception area is vacant.
Assume general clerical duties.
Documentation of patient concerns/requests and forwarding concerns to appropriate providers/staff.
Provide and obtain signatures on required forms and consents.
Obtain, verify, and enter complete and accurate demographic information on all accounts to facilitate smooth processing through the revenue cycle.
confirming the correct payor and plan is entered into the EMR system.
Scan all registration and clinical documentation into the system and maintain all medical records.
Maintain log of all patients, payments received.
Maintain cash drawer according to policies.
Maintain visitor/vendor log.
Mail necessary documents to clients or identified parties and distribute incoming mail appropriately.
Receive deliveries including mail from various carriers and forward to appropriate departments as needed.
Notify appropriate contact of any malfunctioning equipment or maintenance needs.
Translate when necessary.