Receptionist/Front Office Coord.

Sterling Health Care•Mount Sterling, KY

36d•Onsite

About The Position

The Receptionist/Front Office Coordinator is responsible for the coordination of administrative duties involved with a patient's visit to the office.

Maintain patient confidentiality at all times
Be courteous and respectful to patients and co-workers at all times
Ability to work effectively with providers, staff and third-party payors
Ability to work independently, establish priorities, and coordinate work activities
Ability to work under pressure
Ability to use good judgment to accomplish goals
High School Diploma or GED

Ensure the patient entry is unlocked each morning.
Performs daily backup of computer system.
Prepares daily schedules for provider and nursing staff.
Pull daily patient charts, if applicable.
Answer phone and take care of caller's needs or route calls appropriately.
Make patient appointments, both within the clinic and for referrals.
Prepare mail, including maintain meter and ordering postage.
Maintain printer and copier supplies and change cartridges as needed.
Monitor office supplies and maintenance needs and make request for purchase to Supervisor when needs are present.
Register each patient and ensure a proper "check-in" process, including verification of personal and insurance information at each visit and that proper copays are collected and posted to account.
Perform "check-out" process to ensure physician's follow-up orders are carried out.
Perform the daily batch update.
Manage daily receivables.
Inform patients of delays.
Appropriately handles patient complaints.
Assist the medical provider as needed, including phone calls.
Shut down machines and lock patient entry the end of the workday.
Other duties as assigned.