Receptionist/Front Office Coord.

STERLING HEALTH SOLUTIONS INC•Winchester, KY

13d

About The Position

The Medical Receptionist/Front Office Coordinator is responsible for coordinating all administrative duties associated with a patient’s visit to the office. This role serves as the first point of contact for patients, ensuring a welcoming, efficient, and organized front office experience. The Medical Receptionist manages patient check‑in and check‑out processes, schedules appointments, verifies insurance, maintains accurate records, and supports overall clinic operations to ensure smooth patient flow and exceptional customer service.

Requirements

Maintain patient confidentiality at all times.
Demonstrate courtesy and respect toward patients and coworkers.
Ability to work effectively with providers, staff, and practice manager/designee.
Ability to work independently, set priorities, and coordinate multiple tasks.
Ability to work under pressure and adapt to changing demands.
Strong judgment and decision‑making skills.
High School Diploma or GED

Nice To Haves

Associate’s degree in medical information technology
Knowledge of HIPAA regulations
Dentrix software experience (for dental)
Athena software experience (for medical)
Revolution software experience (for vision)

Responsibilities

Ensure the patient entry area is unlocked each morning.
Perform the daily backup of the computer system.
Prepare daily schedules for providers and nursing staff.
Answer incoming phone calls, address caller needs, or route calls appropriately.
Schedule patient appointments, including clinic visits.
Prepare outgoing mail, maintain the postage meter, and order postage as needed.
Maintain printer and copier supplies and replace cartridges when necessary.
Monitor office supplies and maintenance needs; submit purchase requests to the Supervisor when required.
Register each patient and ensure a complete and accurate check in process, including verifying personal and insurance information at every visit and collecting/posting applicable copays.
Complete the check out process to ensure all provider follow up orders are carried out.
Perform the daily batch update.
Manage daily receivables.
Inform patients of delays in a timely and courteous manner.
Appropriately handle patient complaints and concerns.
Assist medical providers as needed, including returning phone calls.
Shut down office machines and lock the patient entry area at the end of the workday.
Perform other duties as assigned.