Receptionist Floater

St. John's Well Child & Family Center•San Bernardino, CA

44d

About The Position

The Receptionist Floater (Medical/Dental/Mental Health) receives and registers patients; makes/cancels appointments; provides referrals to other departments or services; helps walk-in patients obtain appropriate appointments or services; facilitates patient flow; assists patients in completing required documents; retrieves and files medical charts. Must be able to travel to different clinic locations as requested by the Director of Operation or Clinic Manager. Will provide service to; Medical, Dental, and Mental Health.

Requirements

High School or GED
Travel to different clinic locations
Proficient Microsoft Office
Good organizational skills
Schedule may vary, must be able to travel clinic to clinic as requested by the Director of Clinic Operation or Clinic Manager.
Must be able to cope in a "fast-paced" environment.
Demonstrates a high level of professionalism in dealing with confidential and sensitive issues.
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
Ability to effectively communicate with people at all levels and from various backgrounds.
Understand and respond to a diverse population.
Perform some repetitive motion activities.

Nice To Haves

Bilingual-Spanish
EHR- Electronic Health Record
PMS- Practice Management System

Responsibilities

Meets and greets patients; announces, directs, and/or escorts to the appropriate area.
Answers, screens, and directs calls on a multi-line phone system; takes detailed messages and/or forwards telephone calls to appropriate practitioner, voice mail, or pager.
Organizes and maintains file system; files correspondence and other records.
Orders and maintains supplies, arranges for equipment maintenance, and keeps reception area organized.
Input patient information and demographics into the computer system.
Pull Medical/Dental/Mental Health charts.
Process Patient Registration.
Maintain patient flow and reduce waiting time as much as possible.
May schedule appointments for patients and specialty care.
May perform receptionist and/or routine clerical duties such as filling out forms, answering telephones, or filing.
Collect co-payments and/or fees and donations.
Handles other duties as requested by the Clinical Manager.
Handles billing for Medical/Dental/Mental.
Electronic Health Record (EHR) inputting prescriptions and patient charts.
Practice Management System (PMS) Registration, Scheduling and Billing.