Receptionist/Executive Assistant

Saronic • Franklin, LA

2d • Onsite

About The Position

Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms.

Job Overview
The Receptionist is the first point of contact for employees, candidates, customers, and vendors. This role provides front-desk coverage, visitor management, workplace support, and light administrative coordination to ensure a safe, welcoming, and well-run office environment. The Receptionist partners closely with Workplace, Facilities, IT, Security, and People Ops to support daily operations and escalations.

Requirements

• 2+ years in a receptionist, office coordinator, hospitality, or customer-facing operations role
• Strong communication skills (written and verbal) with a high degree of professionalism and discretion
• Comfort working with ticketing and request tools and Microsoft Office
• Strong organization, time management, and ability to triage multiple priorities in a fast-moving environment
• Experience in a high-growth tech or manufacturing environment with elevated security requirements
• Familiarity with visitor management tools (Envoy) and ticketing systems
• Experience supporting events, onsite meetings, or executive and candidate visits
• Hospitality mindset: warm, proactive, and solutions oriented
• Operational rigor: dependable follow-through, strong attention to detail, consistent execution
• Sound judgment knows when to escalate and how to handle sensitive situations appropriately
• Cross-functional collaboration works well with Workplace, Facilities, IT, Security, and People Ops
• Onsite role will require front desk coverage during business hours (schedule determined by site needs)
• May require occasional early and late coverage for candidate days, executive visits, or events
• Maintain visitor check-in accuracy and compliance

Responsibilities

• Greet and check in visitors, candidates, and vendors; ensure a professional, hospitality-forward experience
• Manage lobby readiness (cleanliness, signage, supplies, and overall appearance)
• Answer and route inquiries via phone, email, and Slack; respond or triage requests appropriately
• Own the visitor management process (pre-registration, ID verification as required, badge issuance, NDA or visitor paperwork if applicable)
• Coordinate with Security on access, escort requirements, restricted areas, and incident escalation
• Maintain visitor logs and ensure compliance with onsite security protocols
• Support Workplace with day-to-day office needs (basic supplies restock, conference room readiness, signage updates)
• Assist with onboarding and offboarding logistics (badges, basic orientation directions, workspace readiness coordination)
• Support meeting and event set-up coordination (basic furniture moves, catering drop-off coordination, room resets)
• Coordinate vendor arrivals and access; confirm scope timing with Facilities/Workplace
• Submit or support tickets for issues surfaced at the front desk
• Maintain updated front desk SOPs, contact lists, and quick reference guides in Confluence
• Track recurring issues and share trends with Workplace/Facilities to drive improvements
• Support light administrative tasks as needed (purchase requests, basic data entry, badge inventory)
• Maintain front desk supplies, lobby standards, room readiness
• Assist with coordinating and deconflicting schedules (deconflicting meeting schedules)
• Coordinating travel, logistics, or confirming external meeting attendance
• Cover down for executives on meetings that are double-booked or unattendable (mainly to track action items)
• Data entry (mainly labor hours)
• Prioritizing or routing requests to the right person (mainly from vendors calling on the shipyard)
• Tracking large internal Saronic visits from other locations and coordinating workspaces and other logistics
• Tracking vendor/customer visits and coordinating conference rooms, catering, and other logistics
• Assist with onboarding
• Assist with IT (especially coordinating laptops and printers)
• Control conference room schedules
• Coordinate company all-hands and other Franklin events
• Coordinate with other EA’s for major company events
• Take meeting minutes
• Coordinate screening visitors with security

Benefits

• Medical Insurance: Comprehensive health insurance plans covering a range of services
• Saronic pays 100% of the premium for employees and 80% for dependents
• Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care
• Saronic pays 100% of the premium under the basic plan for employees and 80% for dependents
• Time Off: Generous PTO and Holidays
• Parental Leave: Paid maternity and paternity leave to support new parents
• Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses
• Retirement Plan: 401(k) plan with company match
• Stock Options: Equity options to give employees a stake in the company’s success
• Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage
• Pet Insurance: Discounted pet insurance options including 24/7 Telehealth helpline
• Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed