Receptionist-Escrow Processor

Fig•Chelan, WA

3d•$18 - $24•Onsite

About The Position

Our Receptionist / Escrow Processor is responsible for making a positive first impression on walk-in visitors and callers. They are responsible for pre-closing duties which includes but is not limited to initial set up, processing, and title clearing of files as assigned. S/He works with realtors, buyers, sellers, lenders, loan officers, and attorneys to acquire, analyze, and organize all necessary documents needed to process the closing. They create an amazing customer experience for each file assigned to them, including timely and accurate data entry and customer communications.

Requirements

A High School diploma or equivalent
One year of experience in a customer service role and demonstrates competency and understanding of general office procedures.

Nice To Haves

One year of experience in escrow processing and/or banking related field.
Ability to speak, read and write fluently in English and Spanish.
Notary public status

Responsibilities

Communicate and assist all parties to create an amazing customer experience.
Field and direct all incoming calls
Greet customers and other visitors in a courteous, friendly, and timely manner
General Administrative duties including monitoring office supplies, distribute mail, deliveries and maintain lobby and common areas
Receipt Earnest Money and send out Broker Demands
Process daily escrow deposit
Receive initial informational requests and enter provided information into software system
Order basic payoffs via email and/or fax
Maintains procedures to ensure a constant, orderly, and effective workflow
Participates in department functions
Performs any other duties delegated by management
Maintains utmost confidentiality and professionalism.
Maintains information security
Engage and promote company culture
Adheres to company policies, industry standards, and guidelines

Benefits

Your Team. A team that cares for each other and works together to get the job done.
Your Growth. Opportunity to develop a career that is satisfying and successful.
Your Time off. Vacation 10 to 25 days per year. Eleven paid holidays. Paid Sick Leave per Washington State Law
Your Health. Medical, dental and vision insurance coverage and Long- and Short-term disability insurance, and EAP
Your Future. 401(k) with 4% company match after the first year

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