Receptionist-CHC - Frazier Mtn CHC

Clinica Sierra Vista•Lebec, CA

About The Position

Clinica Sierra Vista is excited to be one of the largest Federally Qualified Health Centers in the Nation! We’re honored to serve the men and women of the fields. We also offer care and support to the inner city, the rural and isolated, those of low, moderate, and fixed incomes, and families from an array of cultural backgrounds who speak several languages. We don’t inquire about immigration status because we simply don’t need to know. If you come to us, we will treat you like any other patient. As we grow our team, we are looking for individuals who believe the patient is always #1. Under supervision of the CHC Office Manager, the CHC Receptionist performs a variety of tasks essential to the success of the clinical and administrative operations of the health center. This includes; providing excellent customer/patient services via phone and in person; referring callers to the appropriate departments; making appointments for patients according to established center protocols; assisting patients/clients with forms; pre-registration and eligibility/insurance verification. The position is considered a crucial link between the patient and the care delivered by the clinical and service staff of the center. The incumbent must work collaboratively with all clinical services staff in support of direct patient care while demonstrating excellent customer service. Patient services are a core role in the health center that requires the receptionist to serve as a point of contact with other internal and external departments, all with the goal of fostering an environment which promotes patient comfort and trust.

Requirements

High School graduate or equivalent.
Must be 18 years of age.
Customer service experience
Should believe in health care with dignity for all.
Must adhere to Clinica Sierra Vista’s employee health/immunization requirements or provide a valid exemption request for subsequent approval.

Nice To Haves

Bilingual preferred

Responsibilities

Greet patients as they come in.
Assist and direct patient to appropriate department.
Answer any questions the patient has regarding policies and procedures of Clinica Sierra Vista
Reasonable and predictable in person attendance.
Explain the role of health services and programs within Clinica Sierra Vista
Complete patient registration as needed, enrolling patients into MyChart portal.
Complete check in process with patients for Pediatrics, Obstetrics, and Optometry
Other duties as assigned by the Practice Manager or District Administrator
Performs other duties as may be required. See attachment for full job description.