Receptionist 1

Mercyhealth Wisconsin and Illinois•Cherry Valley, IL

21h•Onsite

About The Position

The Receptionist 1 position at Mercyhealth involves a blend of clerical, patient scheduling, and registration duties within an integrated health system. Key responsibilities include managing incoming calls, greeting on-site visitors, handling mail, ordering office supplies, and operating fax machines. A significant part of the role focuses on Epic Electronic Medical Records (EMR) processes, such as scheduling appointments, registering patients, verifying insurance, collecting co-payments, and assisting with MyChart. The role requires adherence to patient privacy and confidentiality policies and involves daily financial tasks like balancing cash drawers. Mercyhealth, with over 7,500 professionals, is recognized for its employee-centric culture and commitment to providing comprehensive healthcare across northern Illinois and southern Wisconsin.

Requirements

Understands and demonstrates Critical Moments of Service techniques and standards
Good interpersonal and written communication skills

Nice To Haves

High School diploma or equivalent
Previous medical reception or reception experience
Basic knowledge of keyboard skills
Basic knowledge of medical terminology
Basic knowledge of Epic

Responsibilities

Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel and routes Epic Messages to nursing and provider as appropriate.
Retrieves messages from voice mail and forwards to appropriate personnel.
Answers questions about organization, physicians, and available services, providing callers with address, directions, and other information as appropriate.
Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
Monitors visitor access and issues passes when required.
Receives, sorts, and routes mail, and maintains and routes publications.
Orders, receives, and maintains office supplies.
Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.
Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
Performs other clerical duties as needed.
Schedules patient appointments.
Responsible for EMR Electronic Medical Records registration check-in processes in Epic.
Loads, verifies and updates patient demographics.
Scans, loads and verifies insurance coverage.
Collects signed HIPAA and Consent for Treatment documents, updates the interactive face sheet and sends documents to Medical Records for scanning.
Reviews all Alerts in Epic and refers patient to a PFC when necessary.
Collects co-payments and other self-pay obligations when required and post in Epic when registering patient.
Provides patient with an estimated self-pay obligation when appropriate.
Performs cashiering functions online payment posting within Epic.
Processes payments and deposits by adhering to the systems Cash Handling Policy.
Completes daily closing report and balances their individual cash drawer at the end of each day.
Performs petty cash count in and out daily and records appropriately.
Assist patients with MyChart signup and activation.
Replies to MyChart messages in a timely manner, closing messages when complete.
Safeguards patient privacy and confidentiality per MHS policies.
Preps Routes daily for upcoming appointments for frontline registration.
Reviews daily work queues and corrects identified patient registration errors.
Utilizes Epic waitlists based on provider preference.
Reviews and updates no-shows and cancellations for the day.
Ensures reception and lobby areas are well maintained and clean.
Performs all other duties as assigned.
May be responsible for working in alternate locations.