Medical Receptionist 1

Allied Digestive Health • New City, NY

2d

About The Position

The Medical Receptionist 1 plays a critical role as the first point of contact for patients and visitors within a healthcare setting, ensuring a welcoming and efficient experience. This position is responsible for managing patient appointments, handling inquiries, and maintaining accurate patient records to support smooth clinical operations. The role requires effective communication and organizational skills to coordinate between patients, healthcare providers, and administrative staff. By managing front desk activities, the Medical Receptionist 1 contributes to the overall patient satisfaction and operational efficiency of the healthcare facility. Ultimately, this position supports the delivery of high-quality healthcare services by facilitating seamless administrative processes.

Requirements

• High school diploma or equivalent.
• Previous experience in a customer service or administrative role, preferably in a healthcare environment.
• Basic computer skills, including familiarity with Microsoft Office and appointment scheduling software.
• Strong communication and interpersonal skills.
• Ability to handle sensitive patient information with confidentiality and professionalism.

Nice To Haves

• Experience working with electronic health record (EHR) systems.
• Knowledge of medical terminology and healthcare office procedures.
• Bilingual abilities, particularly in Spanish or other commonly spoken languages in the community.
• Certification as a Medical Receptionist or in Medical Office Administration.
• Experience with insurance verification and billing processes.

Responsibilities

• Greet and welcome patients and visitors promptly and courteously upon arrival.
• Schedule, confirm, and manage patient appointments using electronic health record (EHR) systems.
• Answer incoming phone calls, respond to inquiries, and direct calls to appropriate personnel.
• Verify patient information, update records, and ensure confidentiality and compliance with HIPAA regulations.
• Collect and process patient co-payments and insurance information accurately.
• Coordinate patient flow by notifying clinical staff of patient arrivals and managing waiting areas.
• Maintain a clean and organized reception area and manage office supplies as needed.
• Assist with administrative tasks such as filing, faxing, and data entry to support clinical staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED