Rebill Specialist

Granite Telecommunications • Quincy, MA

20d

About The Position

We are seeking a detail-oriented and analytical professional to join our team in
a billing operations role. This position is responsible for processing telecom
invoices, ensuring accurate allocation of charges, and supporting timely billing
and payment activities. The ideal candidate will have strong problem-solving
skills and a collaborative mindset. As they will work closely with internal
departments and external vendors to resolve complex billing issues.

Requirements

• Experience utilizing Microsoft Office
• Fundamental analytical and arithmetic abilities.
• Team player with a positive attitude.
• Written and Verbal communication skills.
• 4 Year Bachelor’s Degree from an accredited College/University.

Nice To Haves

• Strong Excel Skills with an interest in learning PowerPivot and SQL.
• Experience with Database Management or a desire to learn.
• Billing or Data Entry Experience.
• Business, Finance, Accounting or Related quantitative degree.

Responsibilities

• Reviewing and processing telecom invoices by breaking down and allocating charges appropriately.
• Investigating discrepancies such as past due amounts, credits, and misapplied payments.
• Coordinating with third-party carriers and vendors to manage billing address updates and maintain accurate customer account information.
• Partnering with cross-functional teams to resolve intricate billing challenges.
• Generating ad-hoc reports and conducting data analysis using internal databases to support operational insights.
• Enter telecom invoices into Granite’s internal systems for billing and payment processing.
• Investigate and resolve unpaid balances including carrier payment discrepancies.
• Communicate and clarify billing issues or changes with cross-functional teams.
• Collaborate with telecom providers to facilitate payments and research account histories.
• Use Granite software tools to monitor customer account activity and identify root causes of billing issues.
• Generate ad-hoc reports and support special projects as requested by Finance and Premier Management.
• Participate in internal audits to verify account inventory accuracy and validate carrier charges.

Benefits

• Our offices have onsite fully equipped state of the art gyms for employees at zero cost.
• Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees