Real Estate Transaction Coordinator

Northrop Realty•Columbia, MD

47d•$45,000 - $50,000•Onsite

About The Position

As Northrop Realty’s Client Care Coordinator, you are the main point of contact for listings and buyer transactions. You provide exceptional customer experiences to our homeowners and impeccable administrative support to our agents and third-party partners.

Requirements

A valid Maryland Real Estate License is required for this position.
Excellent people skills and interpersonal savvy.
Excellent verbal and written communication skills.
Excellent organizational skills and attention to detail.
Strong time management skills with a proven ability to multitask and meet deadlines.
Strong initiative.
Ability to function well in a high-paced environment.
Strong knowledge of Microsoft Office, Google Workspace, and databases; knowledge of Salesforce a plus.
High school diploma or equivalent required.
2+ years of experience in administrative, project management or transaction processing; real estate experience a plus.

Nice To Haves

knowledge of Salesforce a plus.
real estate experience a plus.

Responsibilities

Liaises between real estate agents, clients, attorneys, title companies, and mortgage brokers during the process of a real estate sale and effectively manage the administrative tasks involved in closing a sale.
Serves as the first point of contact for all questions that arise throughout the both the listing process (e.g., provides showing feedback, orders brochures, and ensures the home is accurate and showcased well in Bright MLS and associated marketing) and the closing process; understands the listing agreement and contract.
Creates Expectations Meeting with agents; communicates regularly with the agent and provides updates on important dates, missing documents, calendar reminders, file compliance status, issues, etc.
Communicates regularly with the client to let them know what to expect in each step of the listing and/or closing process; sends reminders, routinely checks-in, and notifies clients about utility accounts to set up/cancel
Establishes and maintains relationships with all third parties including lenders, inspectors, appraisers, and agents to ensure a smooth closing process and share relevant information.
Creates timelines and follows-up with individuals to ensure all deadlines are met and contingencies are released.
Maintain accurate and compliant files for all transactions; creates a digital house file for all transactions.
Coordinates closing date, time, and location and notify all parties; ensures the closing file for the agent is complete including any documents needing signatures/initials/dates, commission amount for the check to bring back, and any other documents needed from closing.
Closes out the file after the closing including changing the MLS status to closed for our listings, double-checking the file, making an electronic copy of the CD-ALTA, processing the check, and uploading all settlement-related documents to Salesforce.
Process checks.
Lives the Northrop values.

Benefits

comprehensive benefits package to full-time employees after a 90-day introductory period, designed to enhance your health, and well-being. Benefits include health insurance (medical, dental, and vision – Individual & Family), health coaching through NOOM, 80 hours of prorated PTO in your first year, the full 80 hours of PTO afterward, 11 paid holidays including one floating holiday and your birthday
two weeks of paid parental leave for new parents who have completed at least six months of service.
competitive IRA retirement plan with matching contributions
supplemental benefits including life insurance, disability coverage, and accident insurance providing you with extra peace of mind.
all staff with real estate licenses are eligible to receive commission compensation for referrals, allowing you to benefit from your network while contributing to our success.

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