Real Estate Operations Specialist
About The Position
POSITION RESPONSIBILITIES Responsibilities include but are not limited to: Portfolio & Operational Support Partner closely with the Senior Vice President of Portfolio Management & Operations as a member of the Real Estate Operations team Coordinate and implement portfolio-wide operational standards, best practices, and procedures Develop and maintain standardized operating procedures, emergency response protocols, and operational playbooks Track initiatives focused on improving operational efficiency Oversee, maintain and manage “Contact Manager” as the system of truth for personnel assignments to buildings throughout the portfolio Oversee and maintain Property Management intranet document repository Provide operational support to the Property Management team throughout the portfolio Create and maintain strong relationships throughout the organization Partner with team in creating training content and materials Lead and facilitate improvement and adoption across the organization Cross-Functional Coordination Collaborate with stakeholders across Finance, IT, Procurement, Marketing, and Property Management to execute operational initiatives Champion technology platforms, workflows, and training initiatives to drive consistency and adoption Programs, Events & Portfolio Initiatives Participate in planning and execution of the Healthpeak’s Annual Conference Coordinate Kingsley tenant survey process, including data coordination and annual action plan tracking Schedule and coordinate trainings, meetings, and portfolio-wide events Administrative, Analytical & Presentation Support Provide high-quality support to drive key decision making across the national portfolio Prepare PowerPoint presentations and perform Excel analysis to support leadership and team initiatives Track action items, timelines, and deliverables across multiple workstreams Design internal surveys and partner with HR and other groups for creation of company-wide communication
Requirements
- 5+ years of experience in property management, real estate operations, healthcare, or operations leadership
- Bachelor’s degree in Marketing, Business, Real Estate, Finance, and/or Accounting preferred
- Strong computer skills and proficiency in Microsoft Office Suite (Outlook, PowerPoint, Excel, Word, etc.)
- Comfortable learning new systems and processes
- Occasional travel (15%) for portfolio initiatives, meetings, or company events
- Ability to prioritize tasks and handle multiple projects at a time
- Experience supporting multi-site or portfolio operations
- Strong collaboration, process improvement, and communication skills
- Excellent organizational, written, and verbal communication skills
- Willingness to proactively seek out tasks that support the team
Nice To Haves
- Experience with Yardi beneficial
Responsibilities
- Partner closely with the Senior Vice President of Portfolio Management & Operations as a member of the Real Estate Operations team
- Coordinate and implement portfolio-wide operational standards, best practices, and procedures
- Develop and maintain standardized operating procedures, emergency response protocols, and operational playbooks
- Track initiatives focused on improving operational efficiency
- Oversee, maintain and manage “Contact Manager” as the system of truth for personnel assignments to buildings throughout the portfolio
- Oversee and maintain Property Management intranet document repository
- Provide operational support to the Property Management team throughout the portfolio
- Create and maintain strong relationships throughout the organization
- Partner with team in creating training content and materials
- Lead and facilitate improvement and adoption across the organization
- Collaborate with stakeholders across Finance, IT, Procurement, Marketing, and Property Management to execute operational initiatives
- Champion technology platforms, workflows, and training initiatives to drive consistency and adoption
- Participate in planning and execution of the Healthpeak’s Annual Conference
- Coordinate Kingsley tenant survey process, including data coordination and annual action plan tracking
- Schedule and coordinate trainings, meetings, and portfolio-wide events
- Provide high-quality support to drive key decision making across the national portfolio
- Prepare PowerPoint presentations and perform Excel analysis to support leadership and team initiatives
- Track action items, timelines, and deliverables across multiple workstreams
- Design internal surveys and partner with HR and other groups for creation of company-wide communication
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
