Real Estate Loan Processor II

SchoolsFirst Federal Credit Union•Tustin, CA

1d•Hybrid

About The Position

SchoolsFirst FCU is seeking a Real Estate Loan Processor II to join their team. The organization is committed to building and growing a diverse, inclusive, and authentic Dream Team, valuing teamwork and face-to-face interactions while also offering flexibility. Their mission is to provide Members with World-Class Personal Service and financial security, primarily serving school employees and their families. The role involves processing real estate loan applications in compliance with regulations and internal policies, serving as the primary Member contact, and ensuring a smooth loan experience.

Requirements

High School Diploma or GED required
1-3 years of prior related experience required
Experience in real estate lending, consumer lending, or front line Member service role required
Register with the Nationwide Mortgage Licensing System and Registry as a mortgage loan originator in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act (the "SAFE Act") when applicable required
If not previously involved in real estate lending, must have completed relevant internal or external training courses pertaining to real estate lending.

Responsibilities

Responsible for processing real estate loan applications in compliance with regulations, internal policies, and investor guidelines.
Serves as the primary Member contact, ensuring timely communication and accurate documentation to deliver a smooth loan experience.
Proactively communicates with Members throughout the loan process, ensuring clarity, transparency, and timely updates.
Anticipates Member needs, provides personalized solutions, and resolves issues promptly to create a seamless and positive lending experience.
Verifies that all required loan disclosures are sent within mandated timelines and accurately explains terms to Members.
Manages re-disclosures promptly in accordance with applicable regulations and company policies.
Processes real estate loan applications in compliance with internal lending policies, SOPs, product matrices, and investor guidelines.
Keeps the LOS system up to date with status changes, conversations, and documentation.
Coordinates Funding and Closing Activities: Works closely with closing teams, settlement agents, and Members to ensure all pre-document and loan conditions are satisfied prior to funding.
Manages Member Communication and Third-Party Follow-Up: Serves as the primary point of contact for Members, provides timely updates on loan status, reviews conditions, and coordinates with escrow and real estate agents.
Follows up on third-party services such as appraisal, title, escrow, and mortgage insurance to ensure timely completion.
Reviews and Validates Documentation: Reviews all incoming documentation, including Member conditions, appraisals, title reports, HOA documents, and insurance certificates in a timely manner.
Adheres to Department Standards and Best Practices: Applies departmental best practices, meets turnaround times from submittal to funding, and maintains current knowledge of policies and procedures through regular review.
Evaluates and Resolves Loan Issues: Identifies new Member concerns and provides solutions to ensure a positive experience, escalating decisions to management when necessary.
Performs other duties as assigned.
Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties.