Real Estate Loan Origination Support Representative II
About The Position
We’re always looking for diverse, talented, service-oriented people to join our exceptional team. Real Estate Loan Origination Support Representative II The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity. Pay Range: $24.20 - $35.09 Scheduled Weekly Hours: 40 What You’ll Be Doing Delivers a high level of quality support in the area of Real Estate loan origination to Real Estate Department teammembers by providing service solutions and assistance with the loan origination process, underwriting clarification, escalation and advanced file review resulting in World Class Personal Service to our Members. Provides internal support to Loan Consultants by responding to inquiries and serving as the escalation point for team members seeking additional assistance with the loan origination process. Support may involve assisting loan consultants with the application process, product matrices, and clarification of underwriting guidelines, products and services. Conducts routine audit of loan application files for quality control. Monitor department compliance including ECOA – Regulation B process, HMDA, and timelines through the use of reports and loan consultant interaction. Report findings to ILC Manager and Real Estate VP of Loan Originations. Troubleshoots, identifies and resolves loan application issues / errors within the loan origination platform system(s). Coordinates scheduling and distribution of funding confirmation calls to Members and Dispatch referral calls for loan consultants. Manage electronic communications received from Member in various channels. May assist with loan consultant functions when necessary. Order and follow-up on outside services, i.e. Appraisal, Escrow, Title, etc. Manage and administer daily functions of the Lock Desk including, verifying our company’s daily loan pricing, manually locking and verifying new loan lock requests, lock reinstatements, and cancellations. Additional Job Functions Performs other duties as assigned Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions
Requirements
- High School Diploma or GED required
- 1-3 years real estate experience required
- Register with the Nationwide Mortgage Licensing System and Registry as a mortgage loan originator in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act (the "SAFE Act") when applicable required
Responsibilities
- Delivers a high level of quality support in the area of Real Estate loan origination to Real Estate Department teammembers by providing service solutions and assistance with the loan origination process, underwriting clarification, escalation and advanced file review resulting in World Class Personal Service to our Members.
- Provides internal support to Loan Consultants by responding to inquiries and serving as the escalation point for team members seeking additional assistance with the loan origination process.
- Support may involve assisting loan consultants with the application process, product matrices, and clarification of underwriting guidelines, products and services.
- Conducts routine audit of loan application files for quality control.
- Monitor department compliance including ECOA – Regulation B process, HMDA, and timelines through the use of reports and loan consultant interaction.
- Report findings to ILC Manager and Real Estate VP of Loan Originations.
- Troubleshoots, identifies and resolves loan application issues / errors within the loan origination platform system(s).
- Coordinates scheduling and distribution of funding confirmation calls to Members and Dispatch referral calls for loan consultants.
- Manage electronic communications received from Member in various channels.
- May assist with loan consultant functions when necessary.
- Order and follow-up on outside services, i.e. Appraisal, Escrow, Title, etc.
- Manage and administer daily functions of the Lock Desk including, verifying our company’s daily loan pricing, manually locking and verifying new loan lock requests, lock reinstatements, and cancellations.
- Performs other duties as assigned
- Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
