Real Estate Branch Loan Consultant

SchoolsFirst Federal Credit Union•Long Beach, CA

About The Position

We’re always looking for diverse, talented, service-oriented people to join our exceptional team. Real Estate Branch Loan Consultant Scheduled Weekly Hours: 40 What You’ll Be Doing This position is a base plus commission role. The base pay is $23.08 per hour. The Real Estate Branch Loan Consultant (BLC) will provide high-level support within Real Estate channels, including branches, and facilitate home-buying workshops. BLCs will assist and oversee critical origination frontline procedures, ensuring the delivery of world-class personal service to our Members. The BLC's role is pivotal in guiding Members through the home-buying journey and maintaining exceptional service standards.

Requirements

High School Diploma or GED required
1-3 years of previous related experience required
Mortgage and equity loan origination experience in a real estate call center environment required
Register with the Nationwide Mortgage Licensing System and Registry as a mortgage loan originator in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act (the "SAFE Act") required
Knowledgeable in loan origination guidelines as published by FNMA and FHLMC.
Concentrates on Member.
Actively listens without interrupting to build rapport with Members.
Ask clarifying questions to verify information and enhance understanding.
Paraphrases information to ensure accurate comprehension.
Identifies and prioritizes essential information effectively.
Enters data accurately within expected timelines.
Maintains a high level of accuracy in all documentation.
Summarizes conversations clearly and concisely to reinforce understanding and trust.

Nice To Haves

Proficiency in English and Spanish language skills are preferred to serve our diverse Member base better.

Responsibilities

Deliver world-class personal service by assisting Members with Real Estate loan products and services in a caring, friendly, courteous, and professional manner.
Demonstrate willingness to serve and advocate for the Member.
Provide tailored financial solutions to Members, addressing their needs and concerns regarding credit union products and services and gaining agreement.
Counsel and pre-qualify Members for mortgage loans and home equity loan requests.
Analyze Members’ financial information, including income, assets, investments, and debts, to evaluate their credit profile while acting as a trusted advisor.
Utilize software to determine the Member’s borrowing capacity and repayment ability and submit loan applications through the real estate origination system.
Makes informed loan product recommendations to Members by understanding various rate/point scenarios and all aspects of mortgage loan origination, including underwriting guidelines, compliance, and documentation requirements.
Conduct regular follow-ups (as determined) with Members on leads/purchase pre-approvals, until the Member has decided to either commit to financing or not to proceed with SchoolsFirst FCU for their loan.
Consistently meet or exceed production targets set by management, ensuring efficiency and quality at all tasks.
Manage a mortgage loan and equity pipeline, maintaining consistent documentation and communication with Members until they decide to proceed or not with obtaining a home loan.
Manages a Home Equity pipeline when assisting with tandem loans or overflow volume.
Collect necessary documentation from Members and provide the loan disclosure package.
Collaborate with loan processors and underwriters to ensure all required supporting documentation is obtained while fostering effective communication and teamwork.
Ensures all necessary disclosures are sent to Members in compliance with regulations, fully informing them of the loan process and timelines.
Guide Members through pricing options and rate lock policy and initiate rate lock requests as needed.
Uphold the highest professional standards by acting with integrity and making the right decisions, even when not under direct supervision.
Foster a culture of trust by earning the confidence of both members and fellow team members through reliable and ethical behavior.
Ensure compliance with all requirements of the Real Estate Department’s Standard Operating Procedures (SOP).
Annual review and certification.
Responsible for monitoring and staying compliant, including (TIL) RESPA and Reg-B regulations.
Help management achieve department goals, including supporting the call center.
Provide technical guidance and serve as a resource for new branch loan consultants.
Engage in job shadowing to offer practical insights.
Meet with management regularly to stay aligned and informed on Credit union vision and initiatives.
Performs other duties as assigned
Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties.