Real Estate Branch Leader

Howard Hanna Real Estate Services•Raleigh, NC

About The Position

We are Howard Hanna Allen Tate Real Estate, the number one real estate company in the Carolinas. As part of Howard Hanna Real Estate Services, we are the #1 family-owned real estate company in the country. Since 1957, we’ve provided homebuyers and sellers with superior service, unparalleled market connections, and deep local expertise. Our mission goes beyond transactions. We are a family-owned, full-service real estate company committed to professionalism among our colleagues, clients, and communities. We are inspired every day to deliver solutions that help navigate complex real estate transactions. Position Summary: As the Branch Sales Office Leader, you will manage all aspects of the branch, ensure adherence to company policies and objectives, and meet the critical success factors. Your role will involve driving financial performance and client and agent satisfaction, while maintaining high productivity standards and professional ethics.

Requirements

Bachelor’s degree from a four-year college or university; or four to six years related experience and/or training; or equivalent combination of education and experience.
NC real estate license and BIC eligibility required.
Ability to read, analyze, and interpret general business data, professional journals, technical procedures, or governmental regulations. Ability to write reports and business correspondence.
Ability to effectively present information and respond to questions from groups of managers, staff, and agents.
Excellent verbal and written communication skills.
Proven superior client and agent relationship skills.
Ability to maintain a professional demeanor at all times.
Computer skills to include Google Suite and other platforms

Responsibilities

Meet or exceed the eight critical success factors:
Outperform the market.
Grow Market Share in accordance with branch goals.
Retain 95% of the branch's sales force, producing in excess of $2 million.
Positive Net Recruiting for the year.
Meet or Exceed Branch goals for Mortgage.
Meet or Exceed Branch goals for Insurance
Meet or exceed Branch goals for Relocation Lead Conversion.
Meet or exceed Branch goals for Title.
Establish and maintain high standards of employees and agents with regard to productivity, professional appearance, business ethics, and quality service standards.
Delegate work assignments within the branch, matching the responsibility to the person, set expectations, and monitor delegated duties.
Inspire and motivate staff and agents to perform well by providing an inspirational, stimulating, and positive work environment. Balance team and individual responsibilities by building morale and commitment to the branch's and the company's goals and objectives.
Provide practical, relevant training and educational opportunities for branch staff and agents.
Understand and proactively explain Hanna Tate Rewards and Hanna Tate Rewards Plus to agents.
Understand and utilize Howard Hanna Allen Tate's Tech Stack and H-Suite to effectively lead your branch.
Understand and utilize the Business Generation Suite to increase recruiting productivity. Promote MoxiWorks as a valuable CRM tool for agents.
Monitor, evaluate, and take appropriate action, as required, on agent AR Accounts.
Assist employees and agents by promptly identifying and resolving issues. Offer assistance as needed or direct individuals to appropriate resources with proper follow-through.
Demonstrate effective organization techniques and methods.
Document and communicate information in a timely, thorough, and accurate manner to agents, staff, and management.
Demonstrate competency in the real estate business concerning brokerage issues and problem-solving.
Respond to internal and external customers in a professional and friendly manner, and manage complaints in a professional and timely manner.
Handle stressful situations well and adjust to a changing environment.
Maintain strict confidentiality of employee and business information. Demonstrate sound business ethics.
Adhere to company policy, procedure, and processes.
Actively participate in the community and trade organizations.
Effectively participate in the Leadership Team of the Howard Hanna Allen Tate. Supports other teams and senior management. Assists other teams as needed. Work together in the spirit of teamwork. Complete any special assignments and projects in a timely and appropriate manner.
Other duties as assigned.