Ready Mix Dispatcher

CRH Americas • Shreveport, LA

3d

About The Position

The dispatcher processes and coordinates the phone sales and distribution of concrete products for multiple plants. Responsible for staffing personnel based on customer orders. Requires day-to-day communication with other employees and customers.

Requirements

• Minimum high school/general education degree (GED) required.
• Communicate effectively with customers as well as truck drivers to dispatch orders in a timely and efficient manner.
• Must provide excellent customer service by phone; scheduling and organizing large numbers of people and equipment efficiently and quickly.
• Handle multiple tasks concurrently and perform under pressure.
• Perform opening and closing procedures.
• Must be able to act quickly and creatively to solve problems; work independently and make decisions.
• Utilize GPS tracking software and enter orders into dispatch scheduling software; ability to quickly learn different software programs.
• Perform preventative maintenance to plant equipment.
• Strictly adhere to safety requirements, policies, and procedures as outlined in the employee policy manual.
• Report to work at the designated start time.
• Work in a team environment and assist co-workers or supervisors/managers with other duties as required.
• Available to work overtime, nights and weekends when necessary. Reliable attendance is essential in performance of the role.
• Travel and work away from home when necessary.
• Knowledge of concrete products, concrete mix designs and suitability for their intended use; weights and measures laws and regulations; trucks and transportation requirements and regulations; local area and distances for pricing and delivery.
• Must possess excellent verbal skills.
• Read and understand maps.
• Proficient computer knowledge.
• Extensive radio and phone conversation.
• Bend: flexion of the upper trunk forward while standing and knees extended or knees flexed when sitting.
• Reach: extend the hands and arms in any direction.

Nice To Haves

• Previous related experience in dispatch for concrete or transportation industry preferred.

Responsibilities

• Dispatch must be aware of special jobsite conditions that require specific trucks, spacing, slump requirements, etc.
• Dispatcher needs to be familiar with the delivery area and must be able to assist lost drivers in finding jobsites, determine travel times to jobs.
• Dispatcher must be customer service minded and, be able to keep a level head under stressful conditions.
• Responsible for a safe work environment for themselves and co-workers.
• Properly follow all company policies and OSHA/MSHA regulations for safe working procedures and environment. Wear personal protective equipment (PPE) in designated operations and production areas as stated by OSHA and/or MSHA.
• Follow directions of Foreperson as to daily tasks and expectations.
• Display a professional and courteous attitude to co-workers, supervisors, and the general public at all times.
• Reliable attendance is essential to performance in this role.

Benefits

• An inclusive culture that values opportunity for growth, development, and internal promotion
• Competitive base pay
• Medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees