RCM Ancillary Services Team Lead

Amerita•Centennial, CO

1d•$20 - $25

About The Position

The RCM Ancillary Services Team Lead will be capable of performing all activities related to the tracking and resolving of Amerita’s credit balances, processing incoming/outgoing correspondence, medical records, payer/patient refunds, payer audits, appeals, and providing Revenue Cycle Management (RCM) support. The RCM Ancillary Services Team Lead will be the primary resource for all employees of the RCM Ancillary Services team. The RCM Ancillary Services Team Lead will work closely with the RCM departments, finance, operations, and other team leads to identify and share information about trends or patterns in payment and residual balance activity. The RCM Ancillary Services Team Lead will ensure that the Revenue Cycle Management department maintains compliance with company policies and all applicable laws and regulations regarding billing, collections, credit balances, banking, and the security of patient financial information. Above all, qualified candidates should possess exceptional internal and external customer service and communication skills and promote a positive company culture. Schedule:Monday - Friday7am - 3:30pm MST

Requirements

High School diploma/GED or equivalent required; Associates degree in Business, Accounting, Finance or a related field a plus
A minimum of one (1) year of experience in revenue cycle management; supervisory and home infusion experience a plus
Working knowledge of Managed Care, Commercial, Government, Medicare, and Medicaid reimbursement; knowledge of automated billing systems and experience with CPR+ and Waystar a plus
Working knowledge and application of metric measurements, basic accounting practices, ICD 9/10, CPT, HCPCS coding, and medical terminology
Solid Microsoft Office skills with the ability to type 40+ WPM
Strong verbal and written communication skills
Ability to independently obtain and interpret information with a strong attention to detail
Ability to adjust to workflow demands and meet specified deadlines
Knowledge of state/federal regulations as it pertains to revenue cycle management, a plus
Flexible schedule with the ability to work evenings, weekends, and holidays as needed

Responsibilities

Assists with the daily direction of the RCM Ancillary Services Team consisting of 12-20 employees
Assists with the hiring, onboarding, professional development, and performance oversight to include identifying performance issues and coaching employees toward improvement including disciplinary action; assists with the creation of yearly individual performance goals and provides input during yearly performance evaluations
Assists the RCM Ancillary Services Manager and RCM Corporate Trainer with the development and implementation of training materials for the RCM Ancillary Services department to include validation and competency
Monitors staff workload and makes prompt recommendations of current and future staffing needs to the RCM Ancillary Services Manager
Assists staff with improving departmental processes and issue resolution to include coordination with other RCM, finance, contracting, and operational management staff
Oversees the processing and accuracy of all incoming/outgoing medical records requests and payer audits
Coordinates the processing of refund checks with Amerita’s and PharMerica’s accounts payable departments to include voided, reissue, and escheatment checks; prepares patient refund packets
Analyzes aged credit balances and root causes to identify trends to support finance, accounting, and operations; works with RCM analysts to create additional reports as needed
Reviews adjustment report to ensure adjustments taken are categorized correctly and within eligible ranges as outlined by Amerita's adjustment policy
Revises and implements policies and procedures to ensure best practices are followed; monitors payer websites for updates and communications; makes recommendations to ensure payment retention and/or timely payment of claims
Reviews weekly performance/productivity metrics and conducts quarterly audits to ensure individual and departmental goals are met and deficiencies are addressed to minimize revenue adjustments
Though this position does not directly supervise employees, the RCM Ancillary Services Team Lead is the initial resource for all employees of the RCM Ancillary Services team