Rapid Case Manager

Outreach Community Health Centers•Milwaukee, WI

About The Position

Under the direction of the Rapid Rehousing Program Manager, the Child Advocate provides support and advocacy for previously homeless youth enrolled in the Rapid Rehousing Program. The position ensures that youth receive the necessary services and resources to achieve stability and independence.

Requirements

Requires a valid driver’s license and proof of current automobile insurance.
Requires a bachelor’s degree in Human Services or a related field (e.g., Psychology, Social Work) and two to three years of relevant professional experience.

Responsibilities

Ensure the social, physical, psychological, and emotional well-being of youth participating in the Rapid Rehousing Program.
Prepare and maintain case plans on a quarterly basis.
Conduct interviews with parents/guardians and youth to complete assessments and develop individualized treatment and service plans, including case planning, referrals, ongoing monitoring, and service coordination.
Manage a caseload to provide appropriate resources and assist youth in navigating community services.
Support youth in accessing medical and mental health services, medication management, activities of daily living (ADL) assistance, and AODA (alcohol and other drug abuse) services and supports.
Communicate and report youth concerns to appropriate parties in a timely and professional manner.
Collaborate with clients on discharge planning beginning at the time of program admission.
Facilitate client transfers when services are no longer appropriate or when additional services are required; identify children who may qualify for Wraparound Services.
Coordinate transportation for youth to and from appointments, including medical, mental health, and housing-related visits.
Attend and actively participate in departmental meetings and collaborative meetings with partner service agencies.
Document all case management activities in Clarity, the Homeless Management Information System (HMIS).
Serve as the primary contact for landlords, maintaining effective relationships and facilitating unit turnover and client placement as needed.
Coordinate and oversee client move-outs, including meeting with clients to discuss move-out plans and expectations.
Assist in organizing social, recreational, and educational activities for program participants.
Complete special projects as assigned.
Maintain professional and technical competency by staying informed on industry trends and best practices.
Complete and maintain all required documentation, records, and reports accurately and timely.
Comply with all safety policies and work rules, maintaining a clean and orderly work environment.
Wear appropriate personal protective equipment (PPE) as required (e.g., masks, gloves).