Ramp Manager

Innovative Handling Solutions•Minneapolis, MN

3h•$60,000 - $75,000

About The Position

The Ramp Manager is responsible for proactively monitoring the work of assigned staff and ensures that safety policies and security measures are always maintained. Ramp Managers promote customer satisfaction for each airline and maintains quality standards for each operation. The Ramp Manager maintains superior employee relations while directing and coordinating baggage, cargo, and ramp loading operations. Ramp Managers develop supervisors and agents and promote team building to create a high-performance ramp team. The Ramp Manager monitors results and controls costs.

Requirements

3 to 5 years management experience
Ability to pass a pre-employment drug screen and criminal history background check
Excellent leadership, customer service skills and strong work ethic
Must be able to lift / carry / push / pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces
Extensive airport operational experience
Ability to work under pressure
Must be flexible to work various shifts, weekends, or irregular shifts, holidays. If the flight you are working is delayed past your scheduled shift time, you are required to stay until all job responsibilities are completed.
Subject to non-DOT drug and/or alcohol testing
Ability to work in a team-oriented environment

Nice To Haves

College Degree preferred

Responsibilities

Accomplish department objectives by planning, managing staff and evaluating outcomes
Maintains staff by recruiting, selecting, orienting, and training employees
Ensure a safe, secure, and legal work environment
Develop and promote work standards
Responsible for care and operation of all company equipment and property
Be a key contributor to the company safety program
Full responsibility for delivering effective ramp operation solutions to our customers
Complete all airline reports required for all ramp and aircraft servicing
Provide support to front line employees
Lead, motivate and manage staff to deliver on the Service Level Agreements (SLA) with customers
Develop personal growth opportunities
Approve and develop training
Responsible for coordinating operational differences between customers
Resolve service issues in a timely manner with tact and diplomacy
Responsible for proactively managing safety, security processes and procedures
Create and maintain a positive culture by managing the performance and development of employees
Build and maintain relationships with key stakeholders
Receive and maintain GSC qualification
Understand company financial objectives
Comply with company budget requirements
Work to create overall company profitability
Understand contract requirements and customer expectations
Provide employee performance improvement plans and discipline as needed
Monitor and/or conduct required training of personnel
The Ramp Manager may be part of the operation and assigned additional duties