Ralston Venue Manager [Full-Time]

San Antonio Zoo•San Antonio, TX

9h•Onsite

About The Position

The Venue Manager is responsible for the full lifecycle management of The Ralston Event Center, ensuring exceptional guest experiences while overseeing venue operations and coordination with catering partners. This role centralizes venue oversight, contract coordination, and execution to create a seamless and consistent client experience. As the Ralston Venue Manager, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people in San Antonio. Here, you will make an impact by collaborating with others securing a future for wildlife and consistently exhibiting an attitude of service inside and outside the zoo, showing hospitality to all. You will also be fully committed to the mission of San Antonio Zoo to create awareness that inspires action to care for the wild world we steward and the animals we protect.

Requirements

Bachelor's degree in service management or related field, experience may be substituted.
3+ years of experience in hospitality venue operations.
Valid Texas driver’s license and clean driving record.
Ability to communicate effectively orally and in writing.
Driven, detail-oriented, positive, and a people person.
Possess strong leadership skills with experience managing multiple operations.
Knowledge of computer programs such as Microsoft Excel and Word.
Ability to deal with employee and employee/guest relations.
Ability to prepare and maintain records and compile reports.
Strong organizational skills and attention to detail.
Excellent interpersonal and communication skills.
Ability to manage multiple stakeholders (clients, staff, catering partners) effectively.
Successful candidates must complete a pre-employment National Sex Offender Search, Criminal Background Check, and Drug Screen.
Must be available day, nights, weekends, holidays, and occasional special after-hour assignments.

Nice To Haves

Knowledge of CRM systems, event booking software, and budgeting is preferred.

Responsibilities

Serve as the primary point of contact for all venue inquiries, tours, and bookings.
Oversee event scheduling, calendar management, and coordination of on-site logistics.
Ensure cleanliness, setup, and operational standards meet the Zoo’s expectations.
Liaise with catering partners (SSA Group & RK Group) to ensure smooth contract execution and event delivery.
Review and approve contracts in coordination with catering partners to ensure consistency and clarity.
Troubleshoot on-site issues and maintain high levels of guest satisfaction.
Conduct venue tours for prospective clients and present standardized packages and pricing options.
Develop and maintain consistent pricing packages and rental structures.
Maintain CRM or booking system for tracking prospects, follow-ups, and closed bookings.
Collaborate with Zoo marketing team to promote The Ralston through digital, social, and event channels.
Monitor venue performance, including revenue, occupancy, and guest satisfaction.
Provide regular reports to Executive Leadership on bookings, revenue, and operational metrics.
Recommend process improvements and contract adjustments with catering partners.
Consistently exhibit an attitude of service inside and outside the zoo, showing hospitality to all.
Be fully committed to the mission of San Antonio Zoo to create awareness that inspires action to care for the wild world we steward and the animals we protect.
Performs other work-related duties as required and assigned