RADIO-TELETYPE OPERATOR - 60004773

State of Florida

1d•Onsite

About The Position

The Florida Department of Children and Families (DCF) is the state of Florida’s social services agency, overseeing services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, childcare providers, human trafficking and public assistance. Its mission is to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency. Within DCF, the Substance Abuse and Mental Health (SAMH) Program office is the single state authority for substance abuse and mental health services, responsible for planning, evaluation, and implementation of a comprehensive statewide system of care. Florida State Hospital (FSH) is a mental health treatment facility owned and operated by the State of Florida and part of DCF. This highly responsible and professional position serves as a Radio-Teletype Operator within Emergency Services at FSH. The ideal candidate is a collaborative team player, works seamlessly across all sections, uses independent judgment, is proactive, and has exceptional attention to detail. The role requires being driven, organized, and thriving in a fast-paced environment. This position is located in the Fire Department, serving as the Central Dispatcher center for both Security and Fire Department, including any other related Emergency services. The primary function is to receive and dispatch information concerning potential emergencies at FSH requiring Security and/or Fire/Medical response teams, including alarms, assistance calls, Fire and medical emergency calls. It is also responsible for the Centralized Communications System for Florida State Hospital and after-hours notification of key personnel.

Requirements

Knowledge of appropriate ways of dealing with individuals in crisis situations.
Knowledge of the methods and procedures of operating radio transmitting and receiving equipment, muti-line phone systems.
Knowledge of techniques of effective telephone communications.
Skilled in the operation of complex multi-line phone systems.
Skilled in basic typing and the use of computer systems.
Skilled in the operation of radio transmitting and receiving equipment.
Ability to discriminate between emergency and non-emergency calls.
Ability to prioritize calls in stressful situations.
Ability to follow verbal and written instructions.
Ability to plan, organize and coordinate work assignments.
Ability to work without close supervision and to make independent decisions.
Ability to effectively communicate in stressful conditions.
Ability to handle multiple tasks in a quick, courteous and efficient manner.
One year experience in utilizing radio communication equipment to answer multiple phone lines, handle emergency situations and route calls for assistance.
High School Diploma or equivalent

Nice To Haves

emergency dispatch experience

Responsibilities

Utilize the principles of Total Quality Management.
Receive and dispatch information concerning potential emergencies at FSH which require the services of the Security and/or Fire/Medical response team to include alarms, assistance calls, Fire and medical emergency calls.
Responsible for the Centralized Communications System for Florida State Hospital and the afterhours notification of key personnel.
Read and be familiar with the guidelines set forth in this post order.
Receive incoming calls through the switchboard and emergency multi-line phone systems for Fire and Security, or other emergency type requests.
Obtain pertinent information related to requests for assistance for Security or Fire staff and dispatch the applicable personnel based on the nature of the request.
Dispatch secondary units for support or backup and ensure appropriate key personnel in the security/fire department are notified, in addition to key administrative personnel.
Transmit accurate and concise service delivery information to the appropriate staff in accordance with FCC rules and regulations.
Maintain a record of the radio transmissions, including the person(s) calling/being called, the time of the transmission and the nature of the transmission.
Maintain an accurate activity log in relation to the calls being received or completed in relation to fire, security or related emergency services, including time of call, person calling, pertinent information about the specific call and what action(s) taken.
Document any additional calls which effect the service delivery goals of FSH as needed.
Receive non-emergency calls concerning facility related service delivery, including admission and discharge information, resident/relative information, personnel inquiries, etc. as the primary hospital operator for the centralized telephone system.
Direct the caller to the appropriate location, provide other related guidance direction to the caller or handle the request of the caller to resolve the issue based on the type of request.
Direct unresolved calls to higher ranking personnel, either within the Security / Fire department or throughout the hospital.
Receive messages concerning attempts to contact key personnel within the hospital and receive audible alarm notifications.
Upon receipt of messages or alarm notifications, complete the necessary notification by pager, phone calls or dispatching officers, etc. and document the actions on the applicable forms.
Monitor video and audio recorders and alarms systems located in the control room area related to Fire and Security systems.
Notify the appropriate officers or personnel when breeches are indicated and document the information on the Daily Activity log, including information concerning time of alarm, unit(s) dispatched, arrival time and pertinent information relayed back from officer(s) on the scene.
Perform miscellaneous clerical duties (typing/filing) related to the maintenance of information critical to the delivery of services within the hospital, including resident identification information, operating procedures/policy maintenance, miscellaneous reports and logs.
Maintain inventory control of items issued from the Control Room, including keys, radio equipment, etc. and issues items only to authorized personnel.
Maintain quality control of the area by limited staff presence to only those staff authorized and required to be present in the completion of their duties.
Promptly notify the supervisor of problems, or unresolved issued related to the completion of any tasks or responsibilities designated to the Radio-teletype operator.
Perform other duties as assigned.