Communications Center Radio Operator (Onsite)

RTX•Livermore, CA

2d•Onsite

About The Position

As a Communications Center Radio Operator, you will manage air-to-ground and ground-to-air traffic radio messages and communications for airline dispatchers, pilots, air traffic controllers and other authorized agents. You will provide outstanding customer service while receiving, copying and delivering Air Traffic Control clearances, advisories and information requests. This role offers a rewarding and challenging opportunity to truly make a difference as an aviation communication professional, working with pilots and Air Traffic Controllers and providing superior customer service.

Requirements

Typically requires HS diploma (or equivalent, e.g. G.E.D. in the US) or vocational/technical education in related discipline.
Prior experience in customer service.
Must be authorized to work in the U.S. without the company’s immigration sponsorship now or in the future.
Ability to maintain a typing speed of 40 words per minute on an electronic keyboard.
Ability to see and read information on multiple monitors and type on a color-coded keyboard for eight or more hours of the day.
Ability to hear independently in each ear and distinguish information through headphones for eight or more hours a day.
Ability to pass a vision assessment.
Ability to pass a hearing assessment.
Willingness to be subject to drug and alcohol testing per FAA’s regulation 14 CFR part 120, as well as 49 CFR part 40.
Willingness to register for and obtain a Restricted Radiotelephone Operator Permit through the FCC, if not currently held.

Nice To Haves

Experience in radio communications, call center customer service, help desk, or radio dispatching.
Prior experience in airline transportation services or public agency dispatching.
Familiarity with the technical and operational terms encountered in aeronautical communication.

Responsibilities

Operate HF/VHF radio, computer, and telephone communication equipment to transcribe pilot communications real-time.
Accurately relay information to Air Route Traffic Control (ARTC) Centers, airlines or their agents, other concerned government agencies, and other aeronautical stations.
Assist with communications between aircraft and various ground support stations.
Keep Aviation Voice Service Staff and ATC Facilities up to date with information pertaining to in-flight anomalies.
Register for and obtain a Restricted Radiotelephone Operator Permit through the FCC, if you currently do not hold this permit.
Support a 24/7 operation with mandatory shift work, including holidays.
Maintain a typing speed of 40 words per minute on an electronic keyboard.
See and read information on multiple monitors and type on a color-coded keyboard for eight or more hours of the day.
Hear independently in each ear and distinguish information through headphones for eight or more hours a day.
Pass a vision assessment.
Pass a hearing assessment.
Be subject to drug and alcohol testing per FAA’s regulation 14 CFR part 120, as well as 49 CFR part 40.

Benefits

Annual increases each year per the Union Contract with the International Brotherhood of Teamsters
Medical Coverage—Medical coverage for you and your family begins the day you're hired - there's no waiting period
Retirement Savings Plan (401K)
Life and Accident Insurance
Short and Long Term Disability
Sick Leave
Personal Days
Holidays
Vacation Time Off
Dental
Vision
Flexible spending accounts
Flexible work schedules
Employee assistance program
Employee Scholar Program
Parental leave
Paid time off