Racing Valet-1

Belterra Park Gaming•Cincinnati, OH

About The Position

The Valet Attendant greets and interacts with our guest in a friendly, courteous, responsive and accurate manner; safely handles guests and patrons vehicles to ensure proper parking, securing and handling of keys; provides routine support duties to higher level management staff; and performs related tasks within area of assignment. (The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.) Delivers superior internal and external guest service the Pinnacle Way by ensuring every interaction includes our Six Core Service Standards (Look sharp, smile and greet the guest; Be friendly, polite and use courteous language; Provide especially timely and knowledgeable service and then some; Always find solutions to guests’ problems; Use the guest’s name when appropriate; Thank the guest and invite him or her back.); and work harmoniously with fellow team members. Assumes responsibility for greeting and interacting with our guest in a friendly, courteous, responsive and accurate manner; and safely handles guests and patrons vehicles to ensure proper parking, securing and handling of keys Greets arriving and departing guests. Parks guests vehicles in specified areas in an efficient and safe manner. Retrieves customer vehicles from specified areas in an efficient and safe manner. Perform drive and park assignments per department policies and procedures. Attends and participates in professional group meetings; maintains awareness of new trends and innovations in the field of customer service and parking management. Notifies higher level management of any suspicious or unusual activity and/or transactions in a timely manner. This is a uniformed position, which requires the team member be in compliance with uniformed appearance standards while on duty Must maintain the strictest confidence of any and all confidential and propriatary information disclosed by a company entity or by a guest of Belterra Park. Greet the guest with positive body manner, friendly demeanor in accordance with the 5-10 rule; open entrance doors for guests during slow periods. Adheres to the guidelines of Department parking and retrieval procedures. Explain to guests parking and retrieval procedure to ensure guest satisfaction. Be able to sprint to/from vehicles. Be able to open/close vehicle doors for the guests Maintain proper storage and labeling of guest keys and tags. Keep the valet area and front of hotel entrance neat and free of trash. Maintain appropriate logbook or records during shift. Ability to share or divide attention among several ongoing activities, projects or assignments. Hand out valet tickets and perform damage inspections of all vehicles before parked. Hang coats and tag luggage for guests. Respond to reasonable guest requests or place guest in contact with appropriate person for assistance

Requirements

Ability to communicate effectively all levels of employees, as well as outside contacts.
Must be able to obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations.
Must be twenty-one (21) years of age or older.
This knowledge and these abilities are typically acquired through a minimum of five years’ experience in surveillance, security, or law enforcement.
Ability to Operate all makes and models of motor vehicles to include new model options; operate the a motor vehicle in a safety and appropriate manner; communicate clearly and concisely, both orally and in writing; and establish and maintain effective working relationships with those contacted in the course of work; prepare clear and concise reports; interpret and explain policies and procedures; interpret and apply federal, state and local policies, laws and regulations.

Nice To Haves

Previous management experience is highly desirable.

Responsibilities

Greets arriving and departing guests.
Parks guests vehicles in specified areas in an efficient and safe manner.
Retrieves customer vehicles from specified areas in an efficient and safe manner.
Perform drive and park assignments per department policies and procedures.
Attends and participates in professional group meetings; maintains awareness of new trends and innovations in the field of customer service and parking management.
Notifies higher level management of any suspicious or unusual activity and/or transactions in a timely manner.
This is a uniformed position, which requires the team member be in compliance with uniformed appearance standards while on duty
Must maintain the strictest confidence of any and all confidential and propriatary information disclosed by a company entity or by a guest of Belterra Park.
Greet the guest with positive body manner, friendly demeanor in accordance with the 5-10 rule; open entrance doors for guests during slow periods.
Adheres to the guidelines of Department parking and retrieval procedures.
Explain to guests parking and retrieval procedure to ensure guest satisfaction.
Be able to sprint to/from vehicles.
Be able to open/close vehicle doors for the guests
Maintain proper storage and labeling of guest keys and tags.
Keep the valet area and front of hotel entrance neat and free of trash.
Maintain appropriate logbook or records during shift.
Ability to share or divide attention among several ongoing activities, projects or assignments.
Hand out valet tickets and perform damage inspections of all vehicles before parked.
Hang coats and tag luggage for guests.
Respond to reasonable guest requests or place guest in contact with appropriate person for assistance