Quick Lane Service Advisor

Phil Long Ford of Motor City•Colorado Springs, CO

3d•$36,844 - $149,194•Onsite

About The Position

Join the dynamic team at Phil Long Ford of Motor City as a Full-Time Quick Lane Service Advisor, where excitement meets opportunity in the heart of Colorado Springs, CO! As an Automotive Service Writer, you'll be at the forefront of ensuring customer satisfaction while working in a fast-paced, high-energy environment. Your skills as an Automotive Service Advisor will shine as you engage with clients, provide expert advice, and help them navigate their service needs. With a competitive pay range of $36,844 - $149,194, including commission and bonuses, the potential for growth and financial rewards is significant. This onsite position offers an exhilarating chance to be part of a thriving dealership that values teamwork and excellence. You will be provided great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Paid Time Off, and Employee Discounts. Don't miss your chance to elevate your career while making an impact in the automotive industry! Day to day as a Quick Lane Service Advisor As an Automotive Service Advisor at Phil Long Ford of Motor City, you'll be pivotal in delivering exceptional customer experiences. Your day will kick off with a warm greeting for each customer, as you listen attentively to their vehicle concerns and describe necessary services for routine maintenance. With your keen ability to identify mechanical issues through detailed questioning or visual inspections, you'll prepare comprehensive repair orders that highlight time, costs, and labor estimates for service. You'll also provide customers with transparent and accurate cost estimates for any additional repairs required, ensuring they're fully informed before authorizing work. Your role encompasses scheduling appointments, following up on repairs, and expertly managing customer interactions to resolve any complaints, all while maintaining high standards of customer satisfaction. By promoting a service marketing program and keeping your work area organized, you'll contribute to a seamless operation that enhances the overall dealership experience. Join us and transform the way customers perceive automotive service! Would you be a great Quick Lane Service Advisor? To thrive as an Automotive Service Advisor at Phil Long Ford of Motor City, candidates must possess a blend of technical knowledge and outstanding interpersonal skills. With a minimum of two years of related experience and/or training, you'll be equipped to handle customer inquiries and diagnose vehicle issues effectively. Proficiency in using service software and tools is essential for preparing accurate repair orders and tracking service history. Strong communication skills are vital, as you will need to explain complex automotive issues and repair processes clearly to customers. Alongside customer service expertise, a keen attention to detail ensures that all aspects of the repair orders, from labor estimates to parts costs, are meticulously managed. Additionally, being proactive and organized will enable you to effectively schedule appointments, follow up on repairs, and maintain high standards of customer satisfaction. If you're ready to embody these skills, join our team and make an impact in the automotive industry! Your next step We're looking for talented individuals like you to join our team and help us achieve our goals. If you're passionate, driven, and committed to making a difference, we want to hear from you! Don't wait - apply now and take the first step towards a fulfilling career with endless possibilities. Let's work together to make great things happen!

Requirements

A minimum of two years of related experience and/or training
Proficiency in using service software and tools
Strong communication skills
Customer service expertise
Keen attention to detail
Proactive and organized

Responsibilities

Warmly greet each customer, listen attentively to their vehicle concerns, and describe necessary services for routine maintenance.
Identify mechanical issues through detailed questioning or visual inspections.
Prepare comprehensive repair orders that highlight time, costs, and labor estimates for service.
Provide customers with transparent and accurate cost estimates for any additional repairs required, ensuring they're fully informed before authorizing work.
Schedule appointments and follow up on repairs.
Expertly manage customer interactions to resolve any complaints, all while maintaining high standards of customer satisfaction.
Promote a service marketing program and keep your work area organized.