Quick Lane Service Advisor

Arrow Ford • Abilene, TX

3d • Onsite

About The Position

We are gearing up for growth! Join the Arrow team at a pivotal moment as we prepare for the grand opening of our newly expanded 29,000 sq ft service department! We're searching for a top-notch Service Advisor for our Quick Lane department to thrive in this high-energy environment and help us propel customer service to new heights. If you're passionate about helping others accomplish their goals, driven to succeed, and ready to be part of something HUGE, then this is the opportunity for you! Our Comprehensive Benefits FREE childcare for school-aged children Custom and competitive wage plans Low-deductible health insurance Vision insurance Dental insurance Voluntary insurance options (disability, cancer insurance, etc.) 401(k) savings plan with company match Paid vacation Paid holidays Paid sick leave Closed on Sundays

Requirements

• Previous advisor experience preferred
• Dealership experience strongly preferred
• Ability to work in a fast-paced environment and prioritize projects based on workload and parts availability
• Strong communication skills
• Valid driver's license and clean driving record
• Willing to submit to pre-employment drug screen and background check

Responsibilities

• Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate
• Notates customers’ vehicle issues accurately and clearly on the repair order
• Performs a thorough visual inspection of the customer's vehicle and recommends services as needed
• Reviews and updates customer contact information including email address
• Provides a complete and accurate written cost estimate for labor and parts
• Communicates with customer about the status of work
• Coordinates activities to ensure repair work is fixed right the first time and completed on time
• Inspects every finished repair order for proper completion, pricing accuracy, and legibility
• Meets or exceeds goals for add-on sales
• Follows up with the customer to ensure complete customer satisfaction
• Completes all OEM and dealership required training

Benefits

• FREE childcare for school-aged children
• Custom and competitive wage plans
• Low-deductible health insurance
• Vision insurance
• Dental insurance
• Voluntary insurance options (disability, cancer insurance, etc.)
• 401(k) savings plan with company match
• Paid vacation
• Paid holidays
• Paid sick leave
• Closed on Sundays
• Arrow For Life, a comprehensive rewards program that offers an Engine For Life Guarantee, lifetime oil changes, and so much more complimentary to our customers.
• Arrow Ford provides free childcare for its employees through the I-CAN Kids program.
• Arrow employees receive discounts on new Ford vehicles through Ford D-Plan, discounts on new Mitsubishi's and all used vehicles.
• Employees also receive discounts in the service department and at Auto Accessories & More.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed