Quick Lane Service Advisor

Jack Kain Ford•Versailles, KY

About The Position

A regional landmark. Jack Kain Ford stands proud today as a symbol of what integrity and hard work can do for a community, a family, a friend, and a customer. We've satisfied over 70,000 customers throughout the past six decades, and we're here today to show you what it means to do business with an honest company that always puts customer satisfaction first - both before and after the sale, whether they're looking for a Ford dealer or a used vehicle. By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Jack Kain Ford Family where we value service to each other and the world as much as to our customers! Service Advisor Compensation and Benefits: Competitive Pay Medical, dental and vision insurance Vacation Pay 401(K)

Requirements

Previous experience at a Ford dealership is a plus but not required
Ability to identify the problem quickly
Knowledge of automobiles helpful
Proven record of achieving exceptional customer satisfaction
Past experience as a service advisor, assistant lane manager or service consultant
Very energetic personality
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs
Ability to learn new technology and repair and service procedures and specifications
Ability to lift 50 pounds and work on your feet for extended periods of time
Ability to work in a fast-paced environment
Basic computer skills
Positive, friendly attitude
High school diploma or equivalent

Responsibilities

Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers