Quick Lane Manager

Paul Clark Ford•Yulee, FL

16h•$45,000 - $60,000

About The Position

We are looking for an experienced and driven Ford Quick Lane Manager to oversee our Quick Lane Service Center, ensuring excellent customer service, efficient operations, and effective team management. The ideal candidate will have a strong background in automotive service operations and a passion for delivering quality service.

Requirements

Previous experience in automotive service management, preferably in a dealership setting.
Strong understanding of automotive service operations, specifically in a Quick Lane or similar fast-service environment.
Excellent leadership, communication, and customer service skills.
Ability to manage multiple tasks in a fast-paced environment.
Valid driver's license and a clean driving record.

Nice To Haves

Basic knowledge of Ford vehicles and services is a plus.
ASE Certification or equivalent preferred.

Responsibilities

Manage the day-to-day operations of the Quick Lane service center, ensuring that all services are performed efficiently and meet Ford standards.
Oversee service advisors, technicians, and support staff to ensure productivity and quality.
Maintain high customer satisfaction through excellent communication and timely follow-up.
Ensure that Quick Lane services are completed according to the service menu and the manufacturer’s guidelines.
Manage inventory and parts to maintain service flow and prevent delays.
Handle customer complaints and concerns in a professional and timely manner.
Work closely with the Service and Parts Director and other departments to achieve operational goals.
Monitor team performance, provide coaching, and implement training programs.
Maintain a clean, safe, and organized work environment.