Quick Lane Manager
About The Position
The Quick Lane Manager at Mullinax Ford of New Smyrna Beach plays a pivotal role in overseeing and optimizing the retail trade operations within the dealership. This position is responsible for managing the Quick Lane processes to ensure a seamless and efficient customer experience from arrival to service completion. The manager will lead a team to maintain high standards of customer service, operational efficiency, and adherence to company policies. By analyzing workflow and customer feedback, the Quick Lane Manager will implement improvements that enhance productivity and satisfaction. Ultimately, this role drives the success of the service department by balancing operational demands with exceptional client engagement.
Requirements
- High school diploma or equivalent required; associate or bachelor’s degree in business or related field preferred.
- Minimum of 3 years experience in retail management or automotive service operations.
- Strong understanding of customer service principles and retail trade dynamics.
- Proven leadership skills with experience managing teams in a fast-paced environment.
- Proficiency with scheduling software and basic data analysis tools.
Nice To Haves
- Experience working in an automotive dealership environment.
- Familiarity with Ford service processes and dealership management systems.
- Certification in customer service management or related professional development courses.
- Knowledge of safety regulations and compliance standards in retail or automotive settings.
- Advanced skills in data analytics and process optimization.
Responsibilities
- Supervise daily Quick Lane operations to ensure timely and organized customer service delivery.
- Coordinate with service advisors, technicians, and other dealership staff to streamline workflow and reduce wait times.
- Monitor customer interactions and address any issues or concerns promptly to maintain high satisfaction levels.
- Train and mentor team members on best practices, safety protocols, and customer service standards.
- Analyze operational data and customer feedback to identify areas for process improvement and implement effective solutions.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
