Quick Lane Advisor

DAHL•Onalaska, WI

2d•Onsite

About The Position

At Dahl Automotive, we value our team above all else. We are proud of our culture and career path opportunities we provide! It's our Mission to Keep People Moving and as a member of our team, we look forward to supporting and challenging you to success in this critical role and through your career path. Join our team and become part of a legacy that is more than 100 years in the making! Join our Dahl Automotive team as a Quick Lane Advisor at our state-of-the-art 10-bay Quick Lane facility located in Onalaska, WI! In this fast-paced role, you will greet guests coming in for oil changes and quick maintenance on their vehicles. Work with our Quick Lane Technician team to provide guests with a timely, helpful experience with their light maintenance needs. We seek a candidate with a passion for customer service, and someone who is able to juggle multiple tasks at any given time. A positive attitude and organizational skills are a must!

Requirements

Organized and friendly personality
Time management skills
Fantastic communication skills with your customers
Strong focus on positive customer service
Team oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver’s license

Responsibilities

Write Quick Lane service orders and help monitor workflow of the Quick Lane.
Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Answer basic technical questions about vehicle problems and repairs, with help from the technician team when needed.
Maintain Customer Happiness scores at or above company standards.
Effectively help in managing the Quick Lane schedule to ensure accurate wait times are provided to guests.
Reinforces company policies and adheres to company standards.
Encourages compliance with applicable laws and regulations.
Maintain good working relationship with technicians and other service team members.