Quality Technical Specialist

Avantor

2d • $62,500 - $100,625 • Remote

About The Position

The Opportunity: Avantor is looking for a Quality Technical Specialist to join us! The Specialist supports quality assurance operations by ensuring compliance with standards and regulations, contributing to testing and process improvements, supporting audits and corrective actions, and collaborating with internal teams and suppliers to resolve quality issues. This is a remote role that can be based in the U.S. How you will thrive and create an impact The Quality Technical Specialist provides technical and quality support to Avantor’s global customer and sales organizations. This role partners with internal teams to research, compile, and communicate information related to Avantor’s pharmaceutical and laboratory product offerings. The Specialist is also responsible for developing and maintaining quality documentation, updating product and customer databases, and managing customer Quality Agreements.

Requirements

• BS/BA Degree in Biology, Biotechnology, Bio Engineering, Chemistry, Chemical Engineering, or related field required
• Minimum of three (3) years of combined experience in technical services, engineering, quality or sales in chemical or pharmaceutical environment required
• Synthetic pharmaceutical & biopharmaceutical drug development and manufacturing as well as an understanding of industry regulations (cGMP, FDA, ICH, and WHO), quality and validation.
• Quality and process engineering in a chemical or pharmaceutical environment.
• Collaboration Tool: Excellent knowledge of Microsoft Office Suite; experience working with other computer applications (such as databases) with an aptitude to further develop technical skills preferred
• Demonstrated ability to manage multiple priorities in a fast-paced environment while keeping customers’ needs in mind.
• Results-oriented, energetic, self-motivated, and a dedicated team player.
• Proven problem solving and leadership skills.
• Exhibits initiative, attention to details and follow-through.
• Ability to learn industry regulations and Avantor’s proprietary systems.
• Committed to the highest standards of customers satisfaction and providing the ultimate customer experience.
• Excellent verbal, written skills in addition to presentation and interpersonal communication skills.

Nice To Haves

• Hands-on experience in a laboratory or manufacturing environment
• Project management experience
• Experience in at least one of the following areas is highly desired

Responsibilities

• Manage and negotiate Customer Quality Agreements in collaboration with the Avantor legal team.
• Responds to customers’ technical and quality inquiries (via telephone and email,) pertaining to the Company’s pharmaceutical and laboratory product lines which includes excipients, bio reagents, salts, sugars, acids, cGMP-manufactured solutions and chromatography media as they relate to quality agreement support.
• Researches technical documents, reviews product specifications, and utilizes resources such as technical monographs, Company R&D experts, in-house databases and personal technical background to prepare quality agreements and communicate information to customers.
• Participates in designing/improving quality agreement information collection and archiving processes with other departments including but not limited to Marketing, Sales, and Quality Assurance.
• Participates in lean principles review of processes in order to maximize team efficiency in customer responses.
• Participates as part of cross functional team associated with the customer intimacy programs; responsibilities may include project management, data collection and review, hosting and participating in recurring meetings.
• Performs other duties as assigned with or without accommodation.

Benefits

• Avantor offers a comprehensive benefits package including medical, dental, and vision coverage, wellness programs, health savings and flexible spending accounts, a 401(k) plan with company match, and an employee stock purchase program.
• Employees also receive 11 paid holidays, accrue 18 PTO days annually, are eligible for volunteer time off and 6 weeks of 100% paid parental leave (except in states that offer paid family leave).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees