Quality Specialist Quality Specialist

Nestle Operational Services Worldwide SA•New York, NY

2d•$85,000 - $100,000

About The Position

At Nespresso, we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. As a certified B Corporation, we're committed to driving our triple bottom line – People, Profit, and Planet – by delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other, channeling our growth-minded spirit to set new standards in global coffee culture. Quality, sustainability, diversity, and inclusion are core to who we are and critical to our vision of driving positive change. Throughout our factories, boutiques, and office locations, Nespresso careers are brimming with best-in-class opportunities for your development and growth. Join us! Position Summary: The Quality Specialist will support drive a culture of quality across all U.S. locations by performing audits, supporting regulatory compliance in boutiques and warehouses, and ensuring the highest standards in food safety. This role will also oversee water and ice testing, conduct in-depth complaint analyses to identify root causes, and implement effective corrective actions, ensuring compliance, customer satisfaction, and continuous improvement throughout the organization, partnering with stakeholders to ensure customer satisfaction is top of mind and effectiveness of action plans.

Requirements

Bachelors Degree, required. (Degree in Quality, Safety, Environmental, or Engineering, preferred)
1+ year of exporience in the area/similar technical area
Delivering results by working with cross-functional teams
Demonstrated capability to lead projects and change management
Proficiency Knowledge of Windows software (Microsoft Word, Excel, PowerPoint)
Ability to communicate sophisticated regulatory and technical issues in lay terms.
Must be capable of working in a fast-paced environment with minimal direct supervision and have strong demonstrated technical, interpersonal, and self-initiative skills
While traveling and performing the essential functions of this job, the employee is exposed to weather conditions prevalent at the time and in the location they are working in or traveling to.
Travel required 30%

Responsibilities

Drive quality and compliance in products and services
Lead and perform QSHE audits (boutiques, distribution centres, warehouses, call centre, repair centre, POS) and follow through on the implementation of action plans/recommendations
Support in yearly traceability exercise, quality in POS, temperature control, complaint management, return management, and all other quality exercises
Drive the preparation of quality related communications, training supports, procedures, etc.
Develop and monitor quality reports and KPIs for continuous improvement (Dashboard, Monthly Operating Reivew ) and ensure proper communication of the results throughout the whole company
Support in Quality training and promote and maintain ISO standards for quality management systems.
Review and update policies and procedures as necessary related to the QSHE Management program and ensure DMS (Cority) are kept update and in good working condition
Provide guidance to 3rd parties where Nespresso has product presence (e.g. warehouse, destruction sites).
Ensure compliance with all local, state, federal, and other (e.g. Nestle) requirements.
Water and ice testing for all BTQs an sites.
Complaints data in depth analysis and report and support in root cause analysis of top customer complaints.
AdHoc Project Management
Support Safety culture and engagement
Lead Friends Helping Friends analysis, develop dashboard and provide answers in a frequent basis to participants of the program
Support on Safety presentations, trainings and participations in meeting/events
Perform 2 step Risk Assmement in new stores according to procedure
Support the implementation and operationalization of the Heat Map for all retail stores