Quality Support Specialist

RAYUS Radiology•Pittsburgh, PA

About The Position

RAYUS Radiology is looking for a Quality Support Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Quality Support Specialist, you will be responsible for supporting organizational quality initiatives through the completion of quality audits, assistance with physician training initiatives, and coordination of key quality processes. The role provides support for Quality Council activities, Mammography quality processes and the preparation of monthly quality reporting deliverables. The Quality Support Specialist works closely with physicians, leadership and operational teams to ensure quality standards are met, and continuous improvement efforts are effectively supported across the organization. This is a 100% Full-Time position working the day shift.

Requirements

High School Diploma, or equivalent
Associate degree in a related, and applicable healthcare discipline
Two (2) years in a technical or support role in a Diagnostic Imaging setting.
Previous healthcare experience working directly with medical processes and operations
Some travel is required between sites; a reliable means of transportation is required.
Valid driver's license and proof of current insurance is required for the team member to personally drive a vehicle for company business (regardless of whether it's a company or personal vehicle)

Nice To Haves

Bachelor's degree in related healthcare discipline
Previous diagnostic imaging experience as well as customer service, and/or teaching experience preferred.

Responsibilities

Perform quality-related audits to identify trends, gaps, and improvement opportunities within operational workflows, ensuring work products delivered to radiologists meet established quality standards
Support closed loop quality process by serving as a liaison with physicians and clients, including follow up on addendum requests
Support Quality Council preparation and facilitation, including General and Mammography Quality Council meetings
Evaluate, refine and deliver monthly quality report deliverables, including client-facing reports and materials supporting Ongoing Professional Practice Evaluation (OPPE) / Focused Professional Practice Evaluation (FPPE) activities
Conduct monthly reconciliation of critical findings documentation to verify accurate and compliant physician-to-physician critical communications
Assist with identifying process and quality improvement opportunities and support implementation of quality improvement policies and procedures related to Joint Commission on Accreditation of Healthcare Organizations (JACHO) compliance efforts
Provide system education and workflow training to new-hire Radiologists and Locum (temporary) Radiologists through remote learning and onsite training sessions.
Ensure excellent customer service is consistently provided to Physician staff during initial onboarding and conduct follow up touchpoints post onboarding.
Maintain a high level of Foundation Radiology Information System (RIS), Picture Archiving and Communication System (PACS) and workflow knowledge to ensure proper and successful execution of training.
Assist with developing ongoing physician training curriculum for use during workflow or technology enhancements
Document, communicate, assist in the resolution of actionable customer feedback and questions, and requests made by Radiologist staff.