Sales Quality & Customer Support Specialist

Cydcor • Agoura Hills, CA

6d

About The Position

At Cydcor, we’re committed to delivering exceptional experiences for our clients and customers. As a Sales Quality & Customer Support Specialist, you’ll play a vital role in improving customer outcomes, identifying quality trends, and helping our field sales teams deliver on Cydcor’s standards of excellence. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about driving both customer satisfaction and team performance.

Requirements

• 2-3 years of experience in customer service, sales, client success, or similar fast-paced environments
• Strong organizational and communication skills with the ability to prioritize tasks and meet deadlines
• A proactive, self-starting mindset with a passion for improving processes and outcomes
• Customer-first attitude with empathy and quick thinking under pressure
• Ability to influence others without direct authority and work effectively across teams
• Demonstrated integrity, professionalism, and discretion

Nice To Haves

• Experience with Microsoft Office (Excel, Word, Outlook)
• Familiarity with Salesforce or CRM systems
• Exposure to quality reporting or AI tools like ChatGPT
• Experience measuring performance outcomes and contributing to process improvements

Responsibilities

• Support customer success by identifying, tracking, and resolving service concerns within established timeframes
• Partner with sales offices to understand customer feedback and drive improvements in processes and training
• Analyze data and reporting to spot emerging trends and recommend proactive solutions
• Collaborate across internal teams to share insights, update procedures, and implement best practices
• Contribute to continuous improvement by reviewing existing policies and recommending updates
• Provide coaching and support to field teams related to quality expectations and client standards
• Build strong relationships with internal stakeholders, clients, and sales teams to ensure a consistent, high-quality customer experience
• Track and improve resolution effectiveness and customer satisfaction metrics

Benefits

• Base pay starts at $26/hour + bonus opportunity
• Medical, Dental, and Vision insurance
• 401(k) with company match
• Optional remote work on Fridays (subject to change)
• Collaborative, team-driven culture with opportunities to learn and grow

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed